contact us contact us

Business Process Services

NIIT Technologies is a full-spectrum integrated Business Process Services (BPS) provider. We have adopted a customer-centric approach to BPS. Whether it is a Unified solution-Process excellence or an integrated IT-BPO solution, NIIT Technologies has developed a business model that delivers a strong and strategic partnership. Our integrated service framework helps us re-engineer processes, resulting in cost rationalization, productivity enhancement, and service quality improvement for our clients in focus verticals such as Travel and Transportation, Banking, Financial Services and Insurance, and Media from our delivery centers located in the Americas, India, and the Philippines.

We understand the challenges posed by a need for continuously enhancing customer satisfaction along with reducing operational costs and increasing revenues. To that end, we partner with all of our clients, bringing our innovative solutions, stringent quality standards, highly skilled domain-focused resources, and investments in technology to the engagement. We also use proprietary tools and frameworks to add value to our clients. Our offerings include:

  • Industry leading ProcessGymSM, which is NIIT Technologies’ consultative approach, designed to identify and eliminate waste, achieve optimum service delivery, and provide best-in-class service. It facilitates creation of a framework that helps reduce costs and defects, improve productivity, and reduce time-to-market.
  • NIIT Technologies Intelligent Automation Framework, in partnership with a leading European Robotic Technology firm (UiPath) provides Robotic Process Automation (RPA) services, including development and deployment through a robust RPA delivery methodology.
  • TermsMonitorTM, our in–house developed workflow management tool, provides real-time monitoring and performance dashboards.
  • K-Portal (a Knowledge Support System) enables capture of process knowledge for continuous process improvement.

Contact us

Service Segments

We provide a wide range of best-in-class solutions and effective services that are spread across the BPS value chain.

The NIIT Technologies Advantage

  • Deep domain know-how, qualified and experienced talent pool to help enterprises resolve core business concerns
  • Strong focus on operational excellence
  • Improved customer service, reduced costs, and streamlined processes
  • Industry best practices and proprietary tools and methodologies to enable efficiency, quality, and productivity improvements

Resource Library

Related Content