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The logistics industry is under immense pressure to reduce operating costs. Companies are looking for ways to optimize processes and improve resource utilization, wherever possible, for cost efficiency.

The solution lies not just in improving specific business areas such as inventory management, fleet management, and helpdesk — but also in adopting cost-effective ways of managing HR, efficiently utilizing business assets, complying with regulatory norms, and streamlining supply chain operations.

NIIT Technologies’ BPO services for the logistics industry aim at simplifying business processes with an integrated service approach. Areas include shipment and event tracking, freight audit and reconciliation, vendor helpdesk, agent reconciliation, and shipment costing and invoicing.

Key Features

  • Customer helpdesk
  • E-mail query support
  • Shipment and event tracking
  • Billing and invoicing
  • Inventory management
  • PO management support
  • Accounts payable and accounts receivable
  • Vendor helpdesk
  • Claims management
  • Cargo claims administration
  • Shipment costing and invoicing
  • Fleet management and helpdesk
  • Freight audit and reconciliation
  • Warranty management
  • Agent reconciliation
  • Part/product logistics GL coding

Business Benefits

  • Reduces rate of duplication of payments
  • Reduces rate of incorrect charges, and rates and discounts
  • Reduces administrative costs
  • Prevention of revenue slippage
  • 24x7 information availability
  • Enhances quality control via in-built governance mechanisms and gap analyses
  • Deep insights into operations with real-time reports and analyses, delivered through easy-to-use dashboards and customized workflow applications