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The Next-Generation Agent Experience Platform: Spur Sales Growth and Enhanced Customer Experience

The Next-Generation Agent Experience Platform: Spur Sales Growth and Enhanced Customer Experience

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The Next-Generation Agent Experience Platform: Spur Sales Growth and Enhanced Customer Experience

Abstract

Today’s digitally-connected consumers often demand that insurers must become easier to conduct business with. As a consequence, an insurance agent’s emphasis has to change from encompassing price differentiators to also delivering a delightful experience across all channels and devices. To impress upon their customers with the unique value proposition of their products, agents need to be empowered with digital interaction tools which help them engage with customers and meet their expectations. This is reflected by the key digital trends in the insurance industry - be it with improving customer experience by utilizing capabilities like Chatbots, making smart decisions using Analytics, Machine Learning, and AI, or with personalized content and product offerings. NIIT Technologies’ Agent Experience Platform is designed with these new digital initiatives by insurance carriers in mind by leveraging th


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