Legacy Systems : Surviving a Burning Platform
It is vital for businesses to know when to adopt new technology and when to keep current applications in place. The challenge is to understand when maintaining business in an existing environment is more detrimental than migrating to an improved one. As a leading IT solutions provider, we understand what it takes to maintain, support, and enhance ageing IT infrastructure. Whether it is integration with new digital channels or generating savings through reduced operating expenses, we deliver considerable value with our legacy maintenance solutions underpinned by strong legacy modernization experience. Our solutions have helped various clients including large, global commercial insurers to increase operational efficiency and reduce time-to-market.
A Question of Survival
Chief Information Officers are caught in the crosshairs of the digital storm that is reshaping IT portfolios worldwide. One, they need to enhance or tap market share through new channels and reduce existing IT system expenses to fund new systems, applications, and tools. Two, the complexity and cost of legacy systems make them difficult to integrate with or modernize. In order to remain competitive, insurance companies need a solution provider with the expertise and ability to maintain, support, modernize, and enhance their legacy systems at significantly reduced cost.
Our Insurance Practice has helped leading largeand mid-sized insurance companies unlock the value of their legacy systems. By integrating proven business logic with new channels and technologies, our approach to handling legacy systems has helped us deliver an augmented operating platform for insurers.
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We have more than 15 years of experience in support and maintenance, consolidation, upgradation, enhancement, process automation, and integration with legacy systems. Our 1500-plus onsite/offshore experts have reduced legacy system operating expenses of our clients by 40-50%.
Dual Shore Execution Model
We deliver significant cost savings by providing support, maintenance, and enhancement services through our state-of-the-art onshore development centers in Greater Noida, Mumbai, Kolkata and Bangalore. Simultaneously, our clients also benefits from onshore support as we work with them to comprehensively define requirements and perform business analysis.
Deep Domain Knowledge
We rapidly transfer knowledge of specific business lines (life, annuities, property and casualty) and functional business processes (underwriting, new business, policy servicing, agency management and commissions)—to improve your ability to deliver high quality products and faster time-to-market. Our domain expertise has also enabled us to quickly scale engagements and lessen IT development and maintenance effort.
Centers of Competence (CoC)
We have technology centers of competence and alliance partners on platforms including Java, J2EE, .Net, TPF, Web services, open source, mainframe, testing, and knowledge management.
Figure 1: Our Legacy Experience Portfolio
Comprehensive Offshore Resource Base
With a readily available pool of resources covering the entire technology stack supported by domain experts from underwriting, PAS, claims and reporting experts, and more than 350 LOMA-certified individuals—we can immediately provide talent with the required skill sets. Our experts can help you quickly ramp up and deliver desired results.
Mature Knowledge Management Approach
Our proprietary portal—Matrix—institutionalizes the static and dynamic knowledge of an application, organization or project. Matrix is powered by a strong search engine with intuitive taxonomies, and uses a robust collaboration/dynamic content generation tool to provide self-paced learning and certification. It also allows requests to be raised, managed, and tracked via workflow tools.
INSIGHT, our proprietary framework, carries out source analysis, and has transformation, querying and reporting tools to easily handle legacy source code. The framework has support for over 14 legacy languages and can be configured to add more. It also supports code migration automation utilities
Figure 2: Flowchart—Assembler Code Capabilities
Data Conversion Tools
We retain full control of the client’s systems at any given point in time by tapping in tools that show the exact status of data transformation.
We strictly adhere to global software development process standards including SEI-CMMi Level 5 version 1.2, ISO 27001 and ISO 20000.
We have developed long-term client partnerships—some as long as 10 years—through our deep relationship management focus and processes that deliver full transparency of project accountability and risks.
The NIIT Technologies Advantage
We partner with our clients to enhance, maintain, and support legacy systems. From strategic consulting to application and infrastructure solutions and services, we have delivered results for major insurance providers.
We are collaborative team players who are flexible and adaptable and can readily fit into any client environment. We have worked with a major commercial insurer and helped them save USD 7 million, increase operational efficiency by 40%, reduce time-to-market by four months, reduce underwriting expenses by almost 7%, minimize claim losses by 4%, increase net premiums by 3%, reduce maintenance costs by 50%, reduce IT expenses by 22%, achieve ROI of 42% and free key resources to focus on core development and production activities.