The need to lower the cost of operations and create a differentiated customer experience in a competitive environment requires the capabilities of a technology vendor who can deliver value. NIIT Technologies with its flexible passenger revenue accounting function is at the heart of delivering value. Our MonaLisa passenger revenue accounting solution ensured that the client, a German leisure airline, was fully compliant with all the necessary airline business standards (interfaces with SIS, BSP, TKP, ARC, ATPCO, AIA etc.). We also provided complete BPS services required for end-to-end processing of client’s data including fare, sales, and interline audit.
Condor, a German leisure airline based in Frankfurt, operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North America, South America, and the Caribbean. The airline is Germany's third largest commercial airline based on fleet size and passengers flown.
With growing competition, tight margins, high cost, and elastic demand in the airline industry, Condor realized that transformational initiatives were essential to improving the quality of customer service. They decided to streamline their revenue accounting functions while at the same time maintain the existing SLAs. The client faced the following key challenges before the implementation of MonaLisa:
In short, the client wanted to fine-tune its IT outsourcing strategy to build a robust and highly scalable revenue accounting function.
In order to comply with complex industry business rules and requirements, the client chose state-of-art passenger revenue accounting (PRA) application—Monalisa—provided by NIIT Technologies. The MonaLisa system and the experienced, knowledgeable team provided by NIIT Technologies helped them meet their future business needs. The team provided ongoing support to the airline in various areas of business including challenging transition periods when the airline was migrating from internal reservation system to their main GDS platform.
MonaLisa provided built-in interface with the client’s SAP financial system, thus enabling automatic export of the financial accounting data to their general ledger with minimal effort from the client. Some of the salient features of the application included:
NIIT Technologies’ integrated IT and BPO solution expertise, state-of-the-art infrastructure, robust and secure network architecture, and strong management focus helped the client provide seamless customer service, and consistently achieve and exceed SLA targets.