How does a healthcare company manage their operations in a panicking situation like a global pandemic? How does a company overcome sudden rise in requirements with existing workforce. NIIT Technologies understood the problem and addressed it for one of the leading Healthcare revenue cycle management company in the US market. We strategically managed and supported their business operations. Our focus was to optimize clients operations with limited resources and at a low cost for our client. Today we take pride in contributing to the needs of Healthcare Sector and building a domain expertise.
A large American healthcare revenue cycle management company servicing hospitals, health systems and physician groups across the United States.
The client was facing issues in managing Business Operations during a COVID-19 situation:
The client chose NIIT Technologies trusting our decades of experience in managing business operations and our domain expertise.
They needed 24x7 support in managing their frontline service desk. We piloted the process with 5 resources and successfully implemented below steps: