In a complex business environment, effective monitoring and reporting of security incidents requires deep understanding of a variety of requirements—from regulatory mandates and knowledge of security controls to the ability to secure IT assets from various threats. A global financial enterprise found this capability in us. They entrusted us with providing a security incident tracking and reporting system that reduced their operational risks. Today, as their Security Incident and Event Monitoring (SIEM) vendor, we continue to deliver new ideas and more value, ensuring their security incident monitoring and management processes are strengthened.
A global financial enterprise, the client has more than 53,000 employees, and offers retail and commercial banking services to customers in over 40 countries.
Given the background of various security incidents and failed security monitoring initiatives, the client realized it was imperative to:
For one, there were no backend facilities to process the information. The client also wanted foolproof supervision in an affordable and non-intrusive manner, increased credit rating, and reduced downtime.
Given the customer-centric nature of the incident management process, we understood the strategic importance and business impact of a new and improved version of the security incident tracking and reporting system upon the client’s operations. We helped the client deploy an enterprise-wide SIEM solution that enabled them to:
Our trained and skilled staff used tools and processes to provide a workflow-based solution that recorded footprints at each level of security investigation. We also provided VPN connectivity that facilitated remote monitoring for the client.
We deployed a 24X7 monitoring system that monitored services from offshore/onsite locations.
Relying on our monitoring system, the client not only gets regular alerts that notify of malicious activity but can also recognize attack types and prevent issues before they begin. Our tools and processes further helped them handle and escalate security issues to the concerned department. The successful implementation of our solution gave confidence to the client leading them to implement the solution in three more countries in which they operate.