Without the right infrastructure, meeting the high expectations of customers is difficult. A high-speed train service provider partnered with NIIT Technologies to revamp their existing Wi-Fi connectivity at their premier business lounges to improve the user experience. The client also sought to uplift their customer experience through a solution that was capable of providing guest analytics. NIIT Technologies partnered with Mojo Networks (then known as Airtight) to deploy a unique and first-of-its-kind Wi-Fi solution to monitor and manage wireless networks. The solution helped the client to deliver more value in the form of a far more secure connection that also offered a means to improve customer satisfaction through built-in analytics.
A high-speed train service provider, the client connects the United Kingdom to France and Belgium. The client was the official train carrier for the 2012 London Olympics and links over 100 destinations across Europe.
The client embarked on a transformative journey of establishing premier Wi-Fi lounges by leveraging the service of a technology vendor. The client’s goal was to revamp their existing Wi-Fi at their premier business lounges with a secure, consistent, and reliable solution that would seamlessly communicate to meet high customer expectations. The client faced numerous challenges with the existing Wi-Fi lounges. The connectivity was not reliable and was prone to frequent downtimes. There were no content filters, enabling customers to access restricted sites. The existing setup also lacked the ability to report usage and browsing. Passwords had to be changed weekly and the inability to change them led to intermittent disconnections. Also, the existing Wi-Fi had a notepad-based splash page with no support to meet the SLAs.
The client also wanted to find new ways of improving customer satisfaction and cater to the needs of their customers. This called for an analytics driven solution for which NIIT Tech was an obvious choice.
The client selected NIIT Technologies’ Wi-Fi solution to be deployed across the business lounges in the UK, France, and Belgium. .
NIIT Technologies partnered with Mojo Networks (then known as Airtight) to deploy the Wi-Fi solution. Fourteen Airtight access points were delivered by NIIT Technologies across five locations in Europe.
The solution comprised the following features:
NIIT Technologies was able to deploy the solution in a span of four weeks across three countries and five locations.
NIIT Technologies’ travel domain expertise and strong infrastructure management capabilities ensured speedy implementation and value-add to the client’s Wi-Fi lounge experience.