Following a competitive process, NIIT Technologies transitioned and transformed the IT services of a major UK regulator. The infrastructure inherited was failing to meet the clients aspirations for its IT service, with equipment being owned and hosted in dedicated data-centres the service was expensive and inflexible. The network service could not meet the expectations of modern flexible working. Aging hardware and software across the estate required investment. Furthermore support from the service desk was failing to meet user requirements. A poor IT experience across the organisation constrained the productivity of individuals and teams.
Right at the beginning of the contract NIIT Technologies and the client worked closely to create a collaborative one team IT organisation. Transforming the service desk was the first priority with strong focus on cultural alignment and enriching the user experience.
Thereafter NIIT Technologies embarked on a journey of IT transformation, working closely with the client, we:
Through the implementation of these initiatives, we raised the value of IT services across the organisation, and enabled the organisation to leverage IT for faster business outcomes. Key service improvements recognised by the client are:
The agility and resiliency of the transformed services has been proven recently when the entire organisation had to start work from home in the lockdown due to the Covid-19 pandemic. The organisation was able to carry on with its business as usual without a glitch from day one of the lockdown.