One of the leading charities in the UK was not satisfied with the quality of services it was receiving from an IT shared services entity. End-of-life IT assets and lack of service management resulted in a poor user experience. This was compounded by a lack of wider services and technology experience within the shared services entity. To overcome these challenges, the charity sought a partner with in-depth technology and service management experience, who would have the capability to transform service provision and deliver sustained innovation. NIIT Technologies, were selected through a competitive tender process to be the transformational partner.
NIIT Technologies solution delivered an immediate 30% cost saving with further sustainable year on year reductions. Leveraging our in-depth IT services experience, NIIT Technologies are providing: