A leading airline in the USA that serviced over 10 million passengers on its fleet of 40 aircraft annually wanted to provide a rich and seamless digital experience for its customers by redefining their travel across the channels, devices and touchpoints. Its ambitious goals were to:
Having delivered agile digital e-commerce platforms for over 50 airlines, we:
Our key focus was on engaging the end customers with ‘Emotionally Empathetic Experiences’ by sensitizing all services to the principle of ‘every customer is a segment of one’. In addition, we ensured complete automation of entire business process spectrum and continuously monitored them for performance improvement on all platforms.
NIIT Technologies is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. The Company focuses on three key verticals: Banking and financial services, Insurance, Travel and Transportation. This domain strength is combined with leading-edge capabilities in Data & Analytics, Automation, Cloud, and Digital. With over 10,000 employees serving clients across Americas, Europe, Asia, and Australia, NIIT Technologies fosters a culture that promotes innovation and constantly seeks to find new yet simple ways to add value for its clients. Learn more about NIIT Technologies at www.niit-tech.com