The client’s digital automation task force was looking at ways to reduce cost by automating high volume, error prone repeatable tasks. Contact center and priority agent desk queues were identified as prime candidates for robotic process automation in the business areas of Reservation, Inventory, Ticketing, Payment, and Cargo. The client was looking for a partner who could provide domain as well as technical expertise to deliver the bots and industrialize automation.
NIIT Technologies was entrusted with the responsibility of studying the feasibility of automation, identify use cases, develop process maps, and deliver bots. To bring about automation we
Our RPA solution helped the client usher in a new era of high productivity and reduced costs. In addition, we helped them industrialize process automation and integrated RPA with the mainstream IT/Systems.
We have worked for 20+ years with global airlines. With our wealth of domain experience and technological expertise, we are perfectly poised to help the airline industry enhance its revenue, improve customer experience, reduce cost, and meet their business KPIs.
Achieved 100% error-free processing
Reduced average handling time by 70%
USD 1 Million
Gained cost savings of more than USD 1 million