A leading US-based luxury hotel and casino corporation providing unbeatable hospitality and gaming experiences wanted to implement automation in order to reduce cost and manual intervention across multiple functions like booking, housekeeping, and human resources.
NIIT Technologies used its proprietary TESS RPA delivery framework to transform existing business processes with RPA implementation thus creating leaner, more efficient business functions. Bots were introduced and the following processes were automated:
NIIT Technologies analyzed the “As Is” processes, identified the automation opportunities, and reengineered the existing processes through the deployment of customized bots, thus creating a fast, accurate, cost-effective virtual workforce leading to operational excellence.
100% SLA compliance due to efficient processes, improved turnaround-time
Huge cost savings of USD 500K annually
Improvement in speed of operations through automation, accurate execution, and elimination of non-value-added processes
Accurate and automated bill processing ensured uninterrupted, round-the-clock services