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Empowering Customers with Broad and Flexible Duck Creek Implementation Services

Empowering Customers with Broad and Flexible Duck Creek Implementation Services

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Empowering Customers with Broad and Flexible Duck Creek Implementation Services

Abstract

Whether you are looking to rescue your ongoing Duck Creek implementation or stay on track from the get-go, NIIT Technologies can help. Our promise is two-fold. One, count on us for new implementations, line of business (LOB) / new state rollouts, platform upgrades, system integrations, and support and maintenance of Duck Creek policy administration system (PAS) that greatly reduce time-to-market of your insurance products. Two, get more value through highly skilled professionals having extensive experience in Duck Creek PAS. With our right-sized Duck Creek pool of resources, customized methodologies and frameworks, best-of-breed Duck Creek offerings, depth and expertise on Duck Creek and proprietary tools (Dev & QA), you can accelerate your Duck Creek implementation while gaining the agility you need to serve a growing customer base.

Wanted: Nimble and Agile Product Implementation

The insurance industry is at an inflection point and businesses are facing common challenges in managing and maintaining policy administration systems—be it legacy or Duck Creek platforms. Legacy systems are inflexible with regard to development of new insurance products, having huge licensing costs and poor end-user experience. They also have constraints in adapting to new technology platforms such as Cloud and Web-based services. Maintenance of legacy systems is also costly and requires highly skilled and technically competent resources. On the other hand, businesses already on the Duck Creek platform face challenges while going in for business expansion (new state/LOB rollouts), version upgrades (due to frequent product version releases), renewal of existing contracts to new platforms (renewal conversion), and ongoing maintenance due to lack of best practices and unavailability of right productivity tool sets. Scarcity of technically competent and skilled Duck Creek resources due to the demand and supply gap further deepens the problem.

Today, insurers want nimble and agile product implementations to speed up time-to-market, and promise quality and prompt services to customers / agents / brokers.

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Accelerate the Path to Value

NIIT Technologies has over a decade’s experience in providing Duck Creek implementation, and support and maintenance services to a range of P&C insurance service providers. We have been helping insurers modernize their legacy PAS systems to the Duck Creek platform and enhance business agility, improve operational efficiency, reduce costs, and improve margins. Today, we are at the heart of Duck Creek platform implementations—providing end-to-end execution model, cost-efficient on-demand resourcing, best practices, productivity tools, and knowledge management.

Our Capabilities

We have partnered with leading insurers for their Duck Creek programs since 2005 for supporting Duck Creek forms, pages, rating, transactions, and integration. Having rolled out systems in over 20 states, we bring the right mix of expertise and experience to guide the insurers through successful Duck Creek operations.

Customized Methodologies and Frameworks

NIIT Technologies has developed customized implementation plans and dynamic frameworks and solutions that deliver value-added services to your customers. Our frameworks and tools for DCT implementation, support, and maintenance include:

  • Agile framework for DCT development, support, and maintenance
  • Competency framework
  • Integration framework for interfaces and third-party application
  • Enablers—productivity improvement tools
  • Knowledge management framework
  • Knowledge transition framework
  • Balanced scorecard
  • Regression test automation framework

Best-of-Breed Duck Creek Offerings

We offer Duck Creek implementation support for all LOBs in P&C lines of insurance along with integration, new state rollouts and version upgrades using our managed services model and large pool of resources with 50% certified on INS 21, 22, 23, 24. NIIT Technologies also offers Time & Material (T&M), Fixed Capacity, and Fixed Price models for support, maintenance, and implementation work, keeping in mind project and client needs. We also optimize project costs by using our onshore-offshore model.

In-depth Business Knowledge and Extensive Experience

NIIT Technologies has a large pool of insurance domain-certified resources (Development and Business Analysts) having extensive experience in major LOBs in Commercial and Personal Lines, Specialty Insurance, Occupational Safety and Health Administration (OSHA) guidelines, and compliance reporting. We also have vast experience in version upgrades, surety bonds, reinsurance, multiple DCT implementation, and support and maintenance projects for all the major states in the US.

Critical Solution Enabler—Competency Framework

NIIT Technologies selects experienced resources in P&C insurance with necessary technical knowledge for insurance domain training, Duck Creek platform training, and internal certifications. Internal resources are mentored and new resources are offered internship for ramp-up. We believe in “commitment on delivery instead of years of experience”—the key to our growth in the product support and niche skills market.

Powering Legacy Modernization for Policy Administration Systems

Proprietary Tools for Duck Creek Application

  • Impact analysis tool
  • Form creator tool
  • Policy transactions tool
  • Unit testing tool
  • Policy copy tool (Production to development/maintenance of traffic)
  • Version upgrade tool
  • Forms comparator tool

Technical Expertise

At NIIT Technologies, we excel in whatever we do. We provide a dual-shore delivery model that provides optimum value to insurance organizations

Powering Legacy Modernization for Policy Administration Systems

Success Story 1: Consolidated Policy Administration System on Duck Creek for a Leading P&C Insurance Carrier

We helped a leading P&C insurance carrier with A rating from AM Best in Mid-West USA, consolidate their Policy Administration System on Duck Creek. The insurer faced challenges in platform transformation and consolidation and was unable to support and maintain its Duck Creek PAS.

Through an evaluation process, the insurer chose NIIT Technologies as its Duck Creek solution provider. Our highly skilled resources in DCT successfully implemented various product releases, fixed production policies, optimized various batches, and provided value-added tools to improve productivity and quality.

Success Story 2: Performed Platform Transformation and Consolidation for a Leading Specialty Insurance Carrier

We assisted a leading Specialty Insurance carrier providing commercial property, casualty, healthcare, professional liability, executive and professional lines insurance, and programs for customers across the US in platform transformation and consolidation—accelerating time-to-market for new state rollouts, and support and maintenance of Duck Creek PAS.

The insurance carrier chose NIIT Technologies as a solution provider for Duck Creek business analysis and development activities. We successfully implemented various product releases, and provided support and maintenance for Duck Creek PAS Commercial Lines (Commercial Property, Commercial General Liability, Executive and Professional Lines, and Healthcare Professional Liability). Our experts also provided support and maintenance of Hyland OnBase integration with Duck Creek.

Success Story 3: Duck Creek Implementation for a Top US P&C Carrier

The client, one of the top national P&C carriers in the US, offering both Personal (Personal Home, Auto, Dwelling Fire, Package) as well as Commercial (Package, Business Owner, Auto) lines to its customers, had serious project implementation problems. They were facing a talent crunch along with an enterprise-level cost delay of about $2 million per month.

TNIIT Technologies became their strategic IT partner for Duck Creek implementation in 2011. We successfully implemented new and renewal business for both Personal and Commercial Lines, performed data migration, developed a Testing Center of Excellence, provided support and maintenance, and developed configuration management and document conversion systems.

Success Story 4: Duck Creek Support and Maintenance for a Leading P&C Insurance Carrier in the US

NIIT Technologies has strategic IT partnership for Duck Creek implementation with the insurer, a leading 100-year-old P&C insurance carrier among the top 100 insurance organizations in US, since 2008. We successfully performed Duck Creek version upgrades, new state rollout, Errors and Omissions LOB implementation, and PAS integration with legacy claims system. We also supported and maintained their Duck Creek platform for both Commercial and Personal lines. An offshore-based engagement model was used, which significantly reduced costs, automated processes, and increased productivity by up to 70%.

The NIIT Technologies Advantage

What is better than leveraging a trusted partner who delivers when it matters the most?

Built on robust product partnerships and a proven global delivery model, NIIT Technologies’ Duck Creek implementation, and support and maintenance practices help you integrate technology with a sound understanding of the business processes inherent to the industry. We deliver cost-effective solutions and provide executable roadmaps to meet your ever-increasing technology needs while always aiming for improved efficiencies through the effective use of best-in-class frameworks and tools.

At NIIT Technologies, we are committed to understanding your business inside out and staying the course with you. From addressing your most pressing challenges to helping you prepare for future opportunities, we are here to help you respond effectively to the changing business dynamics and accelerate your transformation journey. Count on our deep domain expertise, technology capabilities, and proven processes to insure today and tomorrow.

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