NIIT Technologies has been ranked amongst the top 3 IT service providers in customer satisfaction for the second consecutive year in ‘Whitelane’s 2020 UK IT Sourcing Study’.
The 2020 UK IT Sourcing Study, conducted by Whitelane Research in collaboration with PA Consulting, the innovation and transformation consultancy, investigates more than 550 unique IT sourcing relationships and 600 cloud sourcing relationships held by over 250 participants of the top IT spending organisations in the United Kingdom. This makes it the most comprehensive UK survey to date with more than 1,150 contracts investigated.
The research examined 29 IT service providers, their performance, customer satisfaction levels and delivery quality. NIIT Technologies’ customers in the UK have given an overall satisfaction rating of 78%, an increase in 2% from the 2019 study and well above the industry average of 68%.
The survey also assessed each organization based on various Key Performance Indicators (KPIs):
Jef Loos, Head of Sourcing Research Europe, Whitelane Research said, “NIIT Technologies continues to shine in the UK outsourcing survey. It is remarkable that the company has been consistently ranked amongst the top 3 IT service providers in the region. This recognition is a testament of the company’s relentless focus on providing exceptional services to its customers. It is heartening to see that NIIT Technologies’ UK customers have rated them way above the industry average in all the key performance indicators.”
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