ITSM ConsultingOperational Excellence Through Industry Best Practices
ITSM Consulting help organization to achieve operational excellence by adopting industry practices of ITIL / ISO 20000.
By Aligning IT better with the business needs, objectives and priorities, NIIT Tech supports organizations in continuously improving the delivery of IT Services. Our tool driven approach enables Cost out and Cost optimization. Improving quality of IT services delivered and helping helping business to achieve their goals and objectives in effective and efficient manner are some of the key tenets to our ITSM consulting approach. This is done through effective workshops, baseline assessment, gap analysis, action planning & recommendations, process matrices and internal audits. Process performance data, SLA reports are scanned to identify key pain areas.