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Service Management

Service management helps organization adopt service management best practices and enhance their capabilities to manage their services inline with the business needs.

Service management is offered as Platform-as-a-Service that automates enterprise IT operations. It refines, structures, and automates the flow of work to streamline service delivery. As an enterprise-wide service management solution, it addresses various service domains including human resources, facilities, and field service. NIIT Technologies caters to various service domains by using ServiceNow best practices and own methodology for transformation, implementation, customization, and management of ServiceNow for operations management solution.

NIIT Technologies implements ServiceNow for various shared services including:

  • Integration with multiple tools by utilizing process workflow automation, multi-party ITSM integration to a single platform, and integration of various monitoring tools
  • Fully automated software provisioning by integrating the service catalog with the System Center Configuration Manager (SCCM) and other distribution software, and manual intervention only for approvals

 

 

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