Virtual Assistants
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Virtual Assistants

NIIT Technologies’ Virtual Assistants offer a smart Natural Language solution that integrates with your existing channels and boosts overall customer service experience with reduced support costs.

Deliverables

  • Bots for multiple channels – Skype, Skype for Business, Facebook
  • Rollout strategy
  • Threat analysis and security policy
  • Operational processes

Features

  • Knowledge base with self-learning capabilities
  • AI-powered chat-bots and decision trees
  • Integration with backend systems
  • Social media engagement
  • Automate dialogue with users in natural languages
  • Understanding and resolution of complex user queries

Benefits

  • Improved decision-making
  • Decreased calls and E-mails to support service
  • Optimal reallocation of resources on value-added tasks
  • More opportunities for cross-sell and increased sales
  • Improved customer interaction
  • Improved productivity

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