Delivering Emotionally Empathetic Experiences
Our Emotionally empathetic experiences (or Digital E3) align to the key emotion of our clients’ customer when they engage with them, and this varies by industry. Travelers want to ‘Feel special,’ Insured want to feel ‘cared for,’ and investors want a ‘secured future.’
Our Digital Experience services are delivered through e-commerce, user experience design, portals, social integration, multichannel offerings and mobility solutions. This has enabled outcomes across customer loyalty, retention, repurchase intentions, brand awareness and advocacy, and app-stickiness and customer engagement for our clients.
We are building a website to connect with the travelers and make it an individual, authentic and personalized experience… NIIT as partner - understand Sitecore, have digital capabilities, incredibly flexible, understand our business, and are a great cultural fit
Casper Urhammer, Global CEO (former), Contiki Holidays