Banking and Financial ServicesTrusted partner for our BFS clients offering end-to-end solutions
Banking and Financial Services
The Banking and Financial Services industry is experiencing a radical change, one driven by new competition from FinTechs, evolving business models, increasing regulation and compliance pressures, and new disruptive technologies. This has led to massive change in the competitive landscape in financial services, forcing traditional institutions to reconsider the way they do business. As data breaches become prevalent and privacy concerns intensify, regulatory and compliance requirements become more restrictive as a result. And, if all of that wasn’t enough, customer demands are evolving as consumers seek round-the-clock personalized service.
To overcome these challenges, Banking and Financial Services industry need to embrace digital transformation if they wish to not only survive but succeed in the current landscape. NIIT Technologies is a partner whose strategy is to provide world class service driven by domain experts, emerging technology and consulting framework to enable our clients to achieve their business goals. We are not the partner who only provides traditional BPS services. Our clients look to us for transforming their business landscape by combining Design-Thinking principles and Lean methods coupled with RPA / Artificial Intelligence / Cognitive Services, digital technologies, analytics, and deep domain expertise. Our proven track record is evident with our long-lasting relationships with 90% clients as NIIT Technologies believes in staying ahead in delivering exceptional services which are not only in current demand but also keeps NIIT Technologies and our clients ahead of the competition.
We are a trusted partner for our Banking and Financial Services clients offering end-to-end solutions across the value chain using our Back-office (including KPOs activities), Contact Center (Multi lingual, multi modal interactions including Voice - Inbound/Outbound, chat, SMS, Web, E-mail and Fax) and Consulting expertise in Banking and Financial Services vertical.
NIIT Technologies BPS team manages low, medium and high complex transactions processing along with business transformational services to their BFS clients and supports following areas in BFS operations: