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NIIT Technologies helps British Airways IT improve customer service whilst reducing costs

NIIT Technologies helps British Airways IT improve customer service whilst reducing costs

Steve Harding, Head, IT Operations, British Airways, talks about how developing and maintaining a broad range of applications and infrastructure in BA IT estate is a complex and expensive business. In this video, he highlights that NIIT Technologies has been supporting BA IT for the last 18 years, demonstrating excellent airline domain knowledge and continuously improving processes. According to Steve, NIIT Technologies’ focus on 'outcomes' has driven not only significant improvements in service, but also substantial cost savings.