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Delivering Personalized Services to Customers

Historically, airlines need robust backend systems with necessary infrastructure to bring in the ‘personalization’ element. However, the success of such systems depends on the ability of airlines to understand the personality, attitude, situational need, and real-time location of their customers at all touchpoints. Hence, airlines are now focusing on delivering personalized services by cultivating a culture of delivering superior customer service.


Reinventing the Wheel: Transforming Traditional IT Infrastructure Outsourcing

Enterprises today are dealing with unpredictable demand cycles, increased cost pressure, and uncertain revenue streams. Hence, it is imperative for forward-looking enterprises to invest in new-age vendors that can bring flexibility and agility to the table in tune with evolving business dynamics. This paper highlights how and why the traditional infrastructure outsourcing market is shrinking dramatically and how new-age vendors are benefiting Gen 2.0 clients.

Accelerate PSS Migration Testing through Smart Test Data Management

Management of test data and test environment at all stages of testing makes PSS migration successful, and paves the way for smooth airline operations. Effective test data management helps improve testing effectiveness and reduce time and cost of providing high quality, safe test data for smooth PSS migration. We provide our test data management framework that can help you detect defects early in PSS migration for increased customer satisfaction.


New Era in Property and Casualty (P&C) Insurance—Cloud Computing

Cloud computing is taking over the business world as enterprises look to transform the way they offer value to their customers. To support this, businesses are seeking a holistic cloud computing strategy that will help them reduce costs and enhance business agility without compromising customer data and security. This paper outlines the challenges and benefits of implementing a cloud solution while describing how best to design and deploy a cloud computing strategy.

Demystifying Legacy Systems—Know it All

Legacy systems supporting the insurance industry burden it with high operational costs, inflexibility, inadequate technical support, high compliance risks, and incompatibility with newer systems. Yet, maintaining these legacy systems can offer a competitive advantage. A robust knowledge acquisition engine, coupled with strong knowledge institutionalization can go a long way in helping the support and maintenance teams to comprehend the business functionality within the legacy applications, enabling them to create a modernized application in a relatively smaller timeframe.


Driving a Successful PAS Transformation

For insurance organizations that work with legacy systems, the key to meeting today's market challenges lies in moving to flexible, distributed policy administration systems (PAS), claims administration systems, and billing systems. An efficient system transformation process should take a holistic view of process-wide complexities, and define ways to address the challenges that arise with the transformation. This paper takes you a step closer by providing recommendations that help avoid the pitfalls in transformation.

Be Nimble, Be Quick - Driving Agility in Insurance

At a time when most companies are gearing up to deliver swift, effortless engagement, insurers should aim to invest in development methodologies, flexible infrastructure, modern applications, and operational excellence to improve business dexterity. It is important that they up the ante and reinvent strategies, products, and services to achieve this.


Mastering the DevOps Disruption

DevOps removes the barrier between development and operations through a cultural and professional movement in juxtaposition with the 3 Cs–Character, Communication, and Continuous Delivery. This paper outlines the challenges in adopting DevOps approach and how they can be resolved to achieve continuous delivery and frequent releases.

Safeguarding Claims Integrity A Transformational Approach

Get more than an insight a day, to keep the fraud away. Here is one such forward-looking, proactive solution that helps organizations to detect and materially crush fraud. If you are conditioned to think about better management of fraud risk and compliance exposure, think about Digital Foresight that performs pattern analytics and signature analytics, gives discrete geographic perspective, predicts when and where the fraud will occur, uses data in real-time, intervenes early to indicate fraud and captures data every hour of the day.


Online Banking: Meeting Customers Where They Are

Surprisingly, the first picture that flashes in people’s minds when they think of  banks is long queues, paper work behind cash deposit or withdrawal, and so on. The banking industry today is embracing a new concept of banking in which automation and customer preferences play a key role. Automation means online banking solutions and better engagement while maintaining online reputation. Welcome to the era of online banking.


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