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How Virtualization Can Make You an IT Powerhouse

Virtualization is an important strategic decision and can transform your IT to meet business expectations and move organizations closer to dynamic IT. The paper takes an in-depth look at unique approaches to virtualization and how it offers businesses a choice when moving to a completely virtualized infrastructure.


Airline Redux: How IoT is Set to Change Travel as We Know It

Airlines need to leverage new technologies like the Internet of things (IoT) to exceed customer expectations. Transition from a reactive approach to one that governs every touch point across traveler journey is essential to make the journey truly memorable.

De-risking Cyber Threats with Insurance

Cybercrimes have significant implications for businesses. Current norms indicate that existing business and standard insurance policies are not geared adequately to cope with the impact caused by cybercrimes. This paper explores the need for cyber insurance today and attempts to answer how cyber insurance can protect businesses from cybercrime.


Delivering Personalized Services to Customers

Historically, airlines need robust backend systems with necessary infrastructure to bring in the ‘personalization’ element. However, the success of such systems depends on the ability of airlines to understand the personality, attitude, situational need, and real-time location of their customers at all touchpoints. Hence, airlines are now focusing on delivering personalized services by cultivating a culture of delivering superior customer service.

Reinventing the Wheel: Transforming Traditional IT Infrastructure Outsourcing

Enterprises today are dealing with unpredictable demand cycles, increased cost pressure, and uncertain revenue streams. Hence, it is imperative for forward-looking enterprises to invest in new-age vendors that can bring flexibility and agility to the table in tune with evolving business dynamics. This paper highlights how and why the traditional infrastructure outsourcing market is shrinking dramatically and how new-age vendors are benefiting Gen 2.0 clients.


Accelerate PSS Migration Testing through Smart Test Data Management

Management of test data and test environment at all stages of testing makes PSS migration successful, and paves the way for smooth airline operations. Effective test data management helps improve testing effectiveness and reduce time and cost of providing high quality, safe test data for smooth PSS migration. We provide our test data management framework that can help you detect defects early in PSS migration for increased customer satisfaction.

New Era in Property and Casualty (P&C) Insurance—Cloud Computing

Cloud computing is taking over the business world as enterprises look to transform the way they offer value to their customers. To support this, businesses are seeking a holistic cloud computing strategy that will help them reduce costs and enhance business agility without compromising customer data and security. This paper outlines the challenges and benefits of implementing a cloud solution while describing how best to design and deploy a cloud computing strategy.


Demystifying Legacy Systems—Know it All

Legacy systems supporting the insurance industry burden it with high operational costs, inflexibility, inadequate technical support, high compliance risks, and incompatibility with newer systems. Yet, maintaining these legacy systems can offer a competitive advantage. A robust knowledge acquisition engine, coupled with strong knowledge institutionalization can go a long way in helping the support and maintenance teams to comprehend the business functionality within the legacy applications, enabling them to create a modernized application in a relatively smaller timeframe.

Driving a Successful PAS Transformation

For insurance organizations that work with legacy systems, the key to meeting today's market challenges lies in moving to flexible, distributed policy administration systems (PAS), claims administration systems, and billing systems. An efficient system transformation process should take a holistic view of process-wide complexities, and define ways to address the challenges that arise with the transformation. This paper takes you a step closer by providing recommendations that help avoid the pitfalls in transformation.


Be Nimble, Be Quick - Driving Agility in Insurance

At a time when most companies are gearing up to deliver swift, effortless engagement, insurers should aim to invest in development methodologies, flexible infrastructure, modern applications, and operational excellence to improve business dexterity. It is important that they up the ante and reinvent strategies, products, and services to achieve this.


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