Point of View
Leading the Digital Change – A CIO Perspective
Changing market dynamics are opening up new business opportunities and intensifying competition. To stay ahead, businesses need to leverage digital technologies—Social, Mobile, Analytics and Cloud computing (SMAC)—to provide a personalized and contextual customer experience. Enterprises also need to create a “Digital First” strategy and design infrastructure that delivers value to their customers.
This POV talks about the evolution of infrastructure in the SMAC era and how businesses should overhaul their IT infrastructure to keep pace with digital technologies.
The Case for User Experience Research
User research can help enterprises identify needs and expectations, increase user empathy, uncover the actual issues underlying customer pain points, and spawn valuable inspirations for the new products. NIIT Technologies can help you tailor research activities based on your needs and budget in order to help you learn more about your users’ behavior and build the right product.
The Art of Service Integration and Management
In multi-sourced operating models, where services are provided by myriad teams or delivery organizations, ensuring seamless delivery is a challenge. One way to address this challenge is through fragmented Service Integration and Management (SIAM) function. An effective SIAM strategy streamlines change management, invests in transformation, and enables collaborative relationship management.
A Little Less Oversight, A Lot More Foresight
Risk management has taken a center stage in the world of finance. The volatility and growing complexity in the financial services industry has made it necessary for regulatory bodies to impose compliance regulation on capital, liquidity, and operations. This paper focuses on how technology interventions can be used to manage the risks better.