Point of View
The Case for User Experience Research
User research can help enterprises identify needs and expectations, increase user empathy, uncover the actual issues underlying customer pain points, and spawn valuable inspirations for the new products. NIIT Technologies can help you tailor research activities based on your needs and budget in order to help you learn more about your users’ behavior and build the right product.
The Art of Service Integration and Management
In multi-sourced operating models, where services are provided by myriad teams or delivery organizations, ensuring seamless delivery is a challenge. One way to address this challenge is through fragmented Service Integration and Management (SIAM) function. An effective SIAM strategy streamlines change management, invests in transformation, and enables collaborative relationship management.
Transform Now, Win the Future
Business transformation strategy helps in enhancing customer experience, driving revenues, and facilitating faster decision-making. NIIT Technologies, with its transformation initiatives, can help you dramatically alter your company’s business performance by simplifying your application portfolio and using it to build a new IT landscape.
A Little Less Oversight, A Lot More Foresight
Risk management has taken a center stage in the world of finance. The volatility and growing complexity in the financial services industry has made it necessary for regulatory bodies to impose compliance regulation on capital, liquidity, and operations. This paper focuses on how technology interventions can be used to manage the risks better.
Soaring Higher with Ancillary Revenues
Technology significantly enhances the ability to cross-sell and up-sell products and services. Customers are linked with several brands which ultimately generate revenue for the airlines and also improve customer satisfaction. This whitepaper debates why airlines must rely on technology to stay ahead in an aggressive and challenging carrier industry.
Jet-streaming to Better Business
Mobility is no longer an option. It is a critical business requirement for airlines to enhance passenger experience significantly. Airlines that delay embracing the inevitable proliferation of enterprise mobility may find themselves thwarted by inflexible legacy system environments. To achieve the vision of a mobile future, airlines must invest in next-generation technology that automates manual tasks, shares information, and provides proactive communication to the passenger.
The Art of Multi-Vendor Outsourcing
In today’s outsourcing marketplace, complex, multi-vendor service delivery models offer the potential benefits of leveraging the best-of-breed capabilities. However, they also pose the formidable challenge of integrating and coordinating myriad players with varying roles and responsibilities and ensuring collaboration among disparate teams of providers. A well-defined governance framework enables service providers to view a single objective or goal, with adequate control mechanisms, service level agreements (SLAs), and penalties.
Legacy Modernization, Handled with Care
From an IT standpoint, with operations spanning over decades, insurers, today, find themselves strangled with outdated technologies, high maintenance costs, inadequate resources with legacy skill sets, and incompatibility with newer systems. The result is huge maintenance cost of their applications. Modernization is, thus, vital for the consolidation and transformation of legacy systems.
In this whitepaper, we discuss the challenges that the insurers face while carrying out legacy modernization projects.