Point of View
Meeting Challenges of a Dynamic Market Landscape
Companies are looking for next-gen IT outsourcing partners in a digital business environment. This paper discusses how mindset across all aspects of IT engagement has shifted from traditional to next-gen application outsourcing.Besides outlining a seven-pillar approach to next-gen application outsourcing, the paper also explains how the proposed framework can deliver on client's business priorities and provide effective solutions through services with a product mindset.
From Efficiency to Effectiveness - Optimizing the Finance and Accounting Function
In the last decade, CFOs and finance leaders have evolved from being caretakers of company finances to strategic partners steering the organization to achieve the end goal. At the same time transformation of the finance and accounting function also plays a crucial role in moving the finance department up on the maturity level. This Point of View explores the typical journey for a finance function and how its transformation to a world-class finance and accounting function has helped organizations improve operational efficiency and effectiveness.
Leading the Digital Change – A CIO Perspective
Changing market dynamics are opening up new business opportunities and intensifying competition. To stay ahead, businesses need to leverage digital technologies—Social, Mobile, Analytics and Cloud computing (SMAC)—to provide a personalized and contextual customer experience. Enterprises also need to create a “Digital First” strategy and design infrastructure that delivers value to their customers.
This POV talks about the evolution of infrastructure in the SMAC era and how businesses should overhaul their IT infrastructure to keep pace with digital technologies.
The Case for User Experience Research
User research can help enterprises identify needs and expectations, increase user empathy, uncover the actual issues underlying customer pain points, and spawn valuable inspirations for the new products. NIIT Technologies can help you tailor research activities based on your needs and budget in order to help you learn more about your users’ behavior and build the right product.
The Art of Service Integration and Management
In multi-sourced operating models, where services are provided by myriad teams or delivery organizations, ensuring seamless delivery is a challenge. One way to address this challenge is through fragmented Service Integration and Management (SIAM) function. An effective SIAM strategy streamlines change management, invests in transformation, and enables collaborative relationship management.
Transform Now, Win the Future
Business transformation strategy helps in enhancing customer experience, driving revenues, and facilitating faster decision-making. NIIT Technologies, with its transformation initiatives, can help you dramatically alter your company’s business performance by simplifying your application portfolio and using it to build a new IT landscape.
A Little Less Oversight, A Lot More Foresight
Risk management has taken a center stage in the world of finance. The volatility and growing complexity in the financial services industry has made it necessary for regulatory bodies to impose compliance regulation on capital, liquidity, and operations. This paper focuses on how technology interventions can be used to manage the risks better.
Soaring Higher with Ancillary Revenues
Technology significantly enhances the ability to cross-sell and up-sell products and services. Customers are linked with several brands which ultimately generate revenue for the airlines and also improve customer satisfaction. This whitepaper debates why airlines must rely on technology to stay ahead in an aggressive and challenging carrier industry.
Jet-streaming to Better Business
Mobility is no longer an option. It is a critical business requirement for airlines to enhance passenger experience significantly. Airlines that delay embracing the inevitable proliferation of enterprise mobility may find themselves thwarted by inflexible legacy system environments. To achieve the vision of a mobile future, airlines must invest in next-generation technology that automates manual tasks, shares information, and provides proactive communication to the passenger.
The Art of Multi-Vendor Outsourcing
In today’s outsourcing marketplace, complex, multi-vendor service delivery models offer the potential benefits of leveraging the best-of-breed capabilities. However, they also pose the formidable challenge of integrating and coordinating myriad players with varying roles and responsibilities and ensuring collaboration among disparate teams of providers. A well-defined governance framework enables service providers to view a single objective or goal, with adequate control mechanisms, service level agreements (SLAs), and penalties.