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Case studies

Delivering Cost Saving of over USD I Million for a leading Global Airline using Robotic Process Automation

A prominent global airline was looking to minimize costs by automating high volume and repeatable error-prone tasks. Drawing on our deep domain experience, we re-engineered their business into a set of automation-friendly processes by deploying company-wide robotic process automation. Flawless processes, reduced average handling time, and huge cost savings were the end outcomes.

case study
case study

Enabled Cost Savings of USD 500k for a leading US luxury Hotel and Casino chain through Robotic Process Automation

A leading US-based Luxury Hotel and Casino chain discovered that its guest experience suffered due to its numerous manual processes and longer turnaround time. By implementing robotic process automation, we introduced smart bots across its core functions, making processes lean and efficient. Ensuring total compliance while doubling operational agility, we enabled huge savings and uninterrupted services for the end users of the client.

Transforming One of the Global Airlines through Digital Automation and Real-time Analytics on Sabre IX for Increased Efficiency and Better Customer Experience

When a major global airline anticipated a wave of huge growth, it turned to digital automation and real-time analytics as part of its digital transformation journey. We set up a stable decision platform that drew on both operational and real-time data to enhance passenger services and administrative functions. This helped in improving time-to-market of new features at reduced cost while creatively leveraging automation in reducing labor as well as auto-fixing of customer issues.

case study
case study

Transforming Digital Commerce by Growing Mobile Sales by 100% in 6 Months for a Leading Global Airline in Europe

A Fortune 500 European full-service large global airline was looking for a digital transformation partner to boost digital presence, grow mobile sales, and ancillary revenues. Our real-time interaction management solution and state-of-art micro services architecture for the front-end channel site leading to profitable outcomes.

Benchmarking DevOps Maturity Across Portfolios for a Leading Technology Provider in the Air Transport Industry

The client, a leading technology provider in air transport industry, approached us to benchmark their DevOps maturity level across portfolios. Our solution not only provided them clear visibility but also enhanced productivity and improved baseline performance.

case study
case study

Migrating to Cloud in Record Time Using Agile Practices for Eurostar

Realizing their IT environment was spiraling out of control and it was imperative to migrate to AWS Cloud on a tight deadline of five months, Eurostar turned to NIIT Technologies for a solution. We implemented a seamless migration of the client’s services by moving the entire backend IT infrastructure and critical applications to the cloud in record time.

Resilient Wi-Fi Lounges for a High-speed Train Service Provider

A high-speed train service provider sought to revamp their existing Wi-Fi connectivity at their premier business lounges to improve the user experience. NIIT Technologies deployed a unique and first-of-its-kind Wi-Fi solution that provided a secure connection and improved customer satisfaction through built-in analytics.

case study
case study

Future-ready Revenue Accounting Solution for a South Korean Airline

Jeju Air wanted an integrated solution to improve process efficiency and guard against revenue leakages. NIIT Technologies partnered with the airline to deliver timely and accurate revenue accounting. The revenue accounting solution provided high quality throughput, ensured better revenue flow, streamlined processes, increased business efficiency, and guarded against revenue leakages.

Boosting ROI with Interline Audit Services for a National Carrier

Croatia wanted a trustworthy partner who could offer interline audit services to reduce manual efforts, increase staff efficiency, and increase ROI. NIIT Technologies’ MonaLisa was selected after appraising various solutions from a number of vendors to help the client build strategies to stay ahead of competition.

case study
case study

Transforming Revenue Accounting Functions for a German Leisure Airline

Condor sought to transform its revenue accounting functions to improve the quality of customer service. NIIT Technologies implemented its flexible passenger revenue accounting function in order to ensure that the airline was compliant with all the necessary airline business standards (interfaces with SIS, BSP, TKP, ARC, ATPCO, AIA etc.). We also provided complete BPS services required for end-to-end processing of client’s data including fare, sales, and interline audits.

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