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Case studies

Customized Regulatory Reporting System for a Leading Financial Institution

NIIT Technologies implemented an automatic reporting system to support client’s analytics and decision-making capabilities. The system improved the efficiency of financial operations.

case study
case study

Fulfilling Regulatory Requirements for a Leading Insurance Carrier

A leading insurance carrier group sought regular improvements in servicing end user complaints. NIIT Technologies developed a framework that addressed the regulatory requirements of the client and helped them carry out quicker root-cause analysis of spiraling complaints.

Global Application Support for a Top-ranked Retirement Plan Provider

NIIT Technologies partnered with a top-ranked retirement plan provider to manage their legacy systems and support the changing business needs.

case study
case study

Accelerating App Delivery for a Large US-Based Insurer

A large US-based insurer was finding it difficult to ensure adequate test coverage for critical applications. NIIT Technologies, basis our proven experience in delivering testing solutions, implemented automated testing for the client, leveraging a generic framework for writing automation test cases.

Future-ready Revenue Accounting Solution for a South Korean Airline

Jeju Air wanted an integrated solution to improve process efficiency and guard against revenue leakages. NIIT Technologies partnered with the airline to deliver timely and accurate revenue accounting. The revenue accounting solution provided high quality throughput, ensured better revenue flow, streamlined processes, increased business efficiency, and guarded against revenue leakages.

case study
case study

Boosting ROI with Interline Audit Services for a National Carrier

Croatia wanted a trustworthy partner who could offer interline audit services to reduce manual efforts, increase staff efficiency, and increase ROI. NIIT Technologies’ MonaLisa was selected after appraising various solutions from a number of vendors to help the client build strategies to stay ahead of competition.

Transforming Revenue Accounting Functions for a German Leisure Airline

Condor sought to transform its revenue accounting functions to improve the quality of customer service. NIIT Technologies implemented its flexible passenger revenue accounting function in order to ensure that the airline was compliant with all the necessary airline business standards (interfaces with SIS, BSP, TKP, ARC, ATPCO, AIA etc.). We also provided complete BPS services required for end-to-end processing of client’s data including fare, sales, and interline audits.

case study
case study

Implementing Integrated Passenger Revenue Accounting for a Flagship Carrier

Air Astana wanted systems that could help them reduce manual efforts and processing time, and improve efficiencies while enhancing customer experience. NIIT Technologies partnered with the airline to implement MonaLisa, the user-friendly revenue accounting system. The integrated revenue accounting system monitored traffic efficiently, reduced revenue leakages, and maximized recovery in a timely manner.

Smooth DCT Implementation for a Leading US-based P&C Carrier

A top national P&C carrier in the US wanted Duck Creek implementation, support and maintenance services at reduced cost and with real-time, third-party integration. NIIT Technologies smoothly carried out new implementations, LOB/state rollouts, platform upgrades, system integrations, and support and maintenance of Duck Creek PAS, which resulted in on-time delivery of new business for both personal and commercial lines and renewal business for the client.

case study
case study

How a Global IT Solutions Company is Creating a Culture of Delivering Exceptional Value to Customers

The case study discusses how NIIT Technologies chose UP! Your Service (UYS) vision to build an uplifting service culture for sustainable competitive advantage. It clarifies how the service vision “New Ideas, More Value” was articulated and how it enables a culture that promotes innovation and helps employees explore new ideas to add value to existing clients. NIIT Technologies conducted various workshops and programs to help employees uplift their service levels. IGNITE platform and INSPIRE framework were also hosted to encourage employees to contribute towards the service vision.

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