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Case studies

Delivering an Agile, Accurate and Interactive Workforce Analytics Solution to a Large European Bank

A leading European bank in the U.K. with over 100 million customers globally needed to find a way out of its challenges around manually putting together accurate and timely workforce management reports from disparate data sources and incidental data architecture. It collaborated with NIIT Technologies to transform its interactive reporting capabilities by simplifying and re-architecting its databases to create near real-time visibility for the management which resulted in reduced costs and highly improved decision-making.

case study
case study

Delivered a Multichannel Responsive Solution using Agile for an Experiential Travel Leader

A leading US carrier wanted to deliver personalized, cross-channel digital experiences for their global travelers. We helped deliver a comprehensive digital solution that enhanced customer experience, business agility, and market presence.

Delivering Emotionally Empathetic Customer Experiences and Higher Overall Revenue for a Leading US Airline

A leading US airline was seeking to redefine travel experience across channels, devices, and touchpoints. Ensuring complete automation of business process spectrum, we helped drive performance improvement along with growth in passenger and ancillary revenues.

case study
case study

Partnering with a Bootstrapped US Fintech Startup to Achieve 75% Faster Time-to-Market with 15% Lower Cost of Ownership

A US based fintech startup wanted to build a mobile solution which will help millennials and boomers to live better by giving to causes/charity of their choice and saving for a secure future. We enabled the client to quickly bootstrap their idea—from concept to minimum viable product to help attract further funding and get to the market quickly.

Transforming Advisor Acquisition into an Automated System with 80% Lower Time-to-Market and 70% Higher Lead Conversion for a US Wealth Management Platform Leader

A leading wealth management solutions provider wanted to improves sales/ marketing effectiveness by digitalizing the existing inefficient and ad hoc advisor acquisition process. Leveraging our deep domain expertise, we transformed the entire value chain starting from higher marketing campaign effectiveness, through to acquisition, frictionless onboarding, and servicing.

case study
case study

Delivering Cost Saving of over USD I Million for a leading Global Airline using Robotic Process Automation

A prominent global airline was looking to minimize costs by automating high volume and repeatable error-prone tasks. Drawing on our deep domain experience, we re-engineered their business into a set of automation-friendly processes by deploying company-wide robotic process automation. Flawless processes, reduced average handling time, and huge cost savings were the end outcomes.

Enabled Cost Savings of USD 1.5 Million for a Leading US Luxury Hotel and Casino Chain through Robotic Process Automation

A leading US-based Luxury Hotel and Casino chain discovered that its guest experience suffered due to its numerous manual processes and longer turnaround time. By implementing robotic process automation, we introduced smart bots across its core functions, making processes lean and efficient. Ensuring total compliance while doubling operational agility, we enabled huge savings and uninterrupted services for the end users of the client.

case study
case study

Transforming One of the Global Airlines through Digital Automation and Real-time Analytics on Sabre IX for Increased Efficiency and Better Customer Experience

When a major global airline anticipated a wave of huge growth, it turned to digital automation and real-time analytics as part of its digital transformation journey. We set up a stable decision platform that drew on both operational and real-time data to enhance passenger services and administrative functions. This helped in improving time-to-market of new features at reduced cost while creatively leveraging automation in reducing labor as well as auto-fixing of customer issues.

Transforming Digital Commerce by Growing Mobile Sales by 100% in 6 Months for a Leading Global Airline in Europe

A Fortune 500 European full-service large global airline was looking for a digital transformation partner to boost digital presence, grow mobile sales, and ancillary revenues. Our real-time interaction management solution and state-of-art micro services architecture for the front-end channel site leading to profitable outcomes.

case study
case study

Leveraging DevOps to Reduce Cycle Time by 80% on AS400 Platform for a Major European Insurance Firm

One of the key Fortune 100 British Insurers in Thailand was facing the challenges with faster rollout of changes to end users. Our DevOps framework in conjunction with ARCAD tool stack, helped improve reduced cycle time during Build-Deploy-Test stages while improving the productivity of the resources

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