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Case studies

NIIT Technologies modernises services and reduces costs by 30% for a major UK Charity

NIIT Technologies solution delivered an immediate 30% cost saving with further sustainable year on year reductions. Leveraging our in-depth IT services experience.

case study
case study

NIIT Technologies transforms services to radically improve the user experience of IT for a major UK regulator

Following a competitive process, NIIT Technologies transitioned and transformed the IT services of a major UK regulator.

Transforming Customer On-Boarding for a Financial Services Leader

Voya Investment Management is the asset management arm of Voya Financial, a leader in retirement services and investing. A lack of a centralized mechanism for on-boarding new customers has been a challenge for Voya. Voya's 17 separate departments used 20 different systems for on-boarding, which had over 170 different tasks. NIIT have solved Voya's challenge by using our award winning Customer On-boarding Framework, which leverages Appian’s Enterprise Application Platform to streamline, accelerate and enhance customers' digital on-boarding experience. Read full case study to know more.

case study
case study

Maximizing Salesforce Investment for a Top US Financial Client

At the client end, the current level of marketing operations relied on manual processes and failed to provide customer-centricity, speed-to-value, and productivity to the advisors and their end customers. A timely implementation of Salesforce marketing cloud resulted in personalized customer experiences based on user journeys, better user engagement and enhanced productivity of advisors.

Simplified Customer Onboarding for a Global Financial Services Client

The client was looking to expedite customer on-boarding and wanted to minimize the manual work across various onboarding stages. He partnered with us to track and create various activities and tasks on Salesforce and support real-time, on-demand fetching and feeding of most updated customer onboarding information to external entities like SetIt, FundOps and Task Manager for a simplified experience.

case study
case study

Timely Encryption of End-Customer Data to Meet 23 New Regulations in the Financial Sector for a Leading US Financial Major

The New York Department of Financial Services introduced 23 new regulations for data encryption and security, which the client required to meet in a very short timeline. Using a four-pronged approach involving discovery stage, careful analysis, out-of-the-box build for Salesforce encryptions, and a comprehensive testing stage, we successfully delivered the needed resolution.

A Global Investment Management Firm Drives Business Transformation Using Cloud Services

The client, a global investment manager, was looking to transform to a Cloud-ready state and engaged NIIT Technologies. Leveraging our Cloud methodology, we delivered full stack service from strategy through migration and modernization leading to business transformation.

case study
case study

Delivering an Agile, Accurate and Interactive Workforce Analytics Solution to a Large European Bank

A leading European bank in the U.K. with over 100 million customers globally needed to find a way out of its challenges around manually putting together accurate and timely workforce management reports from disparate data sources and incidental data architecture. It collaborated with NIIT Technologies to transform its interactive reporting capabilities by simplifying and re-architecting its databases to create near real-time visibility for the management which resulted in reduced costs and highly improved decision-making.

Delivered a Multichannel Responsive Solution using Agile for an Experiential Travel Leader

A leading US carrier wanted to deliver personalized, cross-channel digital experiences for their global travelers. We helped deliver a comprehensive digital solution that enhanced customer experience, business agility, and market presence.

case study
case study

Delivering Emotionally Empathetic Customer Experiences and Higher Overall Revenue for a Leading US Airline

A leading US airline was seeking to redefine travel experience across channels, devices, and touchpoints. Ensuring complete automation of business process spectrum, we helped drive performance improvement along with growth in passenger and ancillary revenues.


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