Digital E3Transform customer journey with hyper-personalization
To enhance the experience of their customers, Airports have embarked on a journey to redefine their overall digital approach. By consolidating and upgrading multiple IT platforms, Airports want to introduce personalized services, thereby enhancing three key elements- customer experience, brand promotion & revenue generation. All three elements are subject to what customers feel about a brand or experience. All passengers would want to "feel special" at all touch-points in their journey. Knowing this is the stepping stone to deliver. That's where Emotionally empathetic experiences (or Digital E3) come in. Leveraging our deep industry knowledge of Airports business and expertise in emerging technology, we enable them to enhance all the three elements by creating Emotionally Empathetic Experiences (Digital E3) for their passengers.
NIIT Technologies focuses on both digital & emerging technologies to deliver an Emotionally Empathetic Experience with an objective of improving customer experience and enhancing collaboration with internal, and external B2B partners. We solve for:-
- UX, UI design and development
- CMS platform consolidation
- Contextual marketing
- Native mobile app development and integration
- Social media integration
- API-based integration with internal, external Airport B2B partners
- Integration with Flight Information Systems
- Centralized reporting and analytics
- Chatbots using AI & NLP
- Digital Commerce framework(website, mobile, tablets) for Airports with a focus on e-retail and customer expereince management through personalization and 'persona management'
- Enabled digital commerce for more than 50 clients
- More than 20 airports as customers
- Improved customer experience and ancillary revenues by providing contextual personalized offers to passengers