Drive Hyper-Personalization and Ancilliary RevenuesProvide emotionally empathetic experiences to customers at each step of the journey
Having empowered over 50 airlines including top global airlines, across 95% of global destinations and enabled 10% of all airline commerce, we focus on delivering connected and personalized customer experiences while optimizing operational costs.
We have been working with them now (NIIT Technologies) for 18 years and during that time have successfully supported many of our critical applications, demonstrating excellent airline domain knowledge, and continuously improving processes. This in turn has resulted in unit cost reduction
Steve Harding, Head, IT Operations (former), British Airways