Business Process Services
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Business Process Management Services for Insurance

The insurance industry is at an inflection point. The traditional double bubble of stringent regulations on one hand and intense competition on the other is making it difficult for insurance companies to contain costs and enhance operational efficiencies. Merely reducing the cost of operations does not hold the key. It is essential to strategically assess your organizational resources and work with an innovation-savvy partner for enhanced business operations and a faster time-to-market.

NIIT Technologies helps insurers simplify and automate business processes—reducing costs and enhancing operational efficiency. Incessant Technologies, an NIIT Technologies company, with its flexible onsite-offshore delivery model and 1,200+ person years of BPM experience, has completed 200+ successful BPM implementations across the globe. Our services are augmented by a project management and QA practice specialized in BPM delivery, with requisite expertise in Pegasystems and Appian solutions.

Our proprietary tool—ProcessGymSM—has also helped insurers identify and eliminate waste, assess and manage risks through risk mitigation, and achieve optimum service delivery.

Robotic process automation (RPA) offered in alliance with our partner ‘UiPath” enables enterprises to rapidly automate repetitive, rule-based, and labor-intensive business processes without costly software coding. RPA integrates systems of engagement by creating a virtualized FTE or robot, replicating actions performed by human operators—delivering multifold efficiency enhancements.

Key Features

Our core BPM service offerings include:

  • BPM CoE planning

  • BPM product positioning

  • Process audit and performance management

  • BPM application development, testing and tuning, and performance review

  • Process modeling

  • BPM architecture, design and user experience review

  • DevOps for BPM implementation

    • Pega CoE

      • CSA, CSSA, CLSA, CCSA Pega 7 certified consultants

      • Pega go-to-market (GTM) solutions, including the Pega Business Value Tool, Application Conversion Tool, Production Support Framework (iCLEAR), Risk Information Suite (iRIS), Asset Maintenance & Tracking (iAMTS)

    • Appian CoE

      • Appian-certified resources

      • 360-degree relationship with Appian partners, customers, and service providers

      • Appian GTM solutions, including the Business Operations Suite (iBOS), Asset Management, and Clinical Pathways

The NIIT Technologies Advantage

  • Unique diamond model ensures we have a high number of senior BPM architects compared to the industry average

  • Rigorous BPM enablement, certification, and onboarding program

  • Trailblazers in adopting the latest BPM trends

  • Go-to-market solutions for a competitive advantage and higher ROI

  • Expertise in Business-as-usual operations with proprietary tools

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