The insurance industry has been following traditional ways of doing business and has been slow in adopting new technology. However, this industry is realizing how limited tech capabilities and legacy systems are raising their expenses and slowing them down. Rising customer expectations have made it necessary for insurance companies to adopt chatbots powered by Artificial Intelligence (AI) for sales, marketing, claims handling, and customer service.
NIIT Technologies offers InsurBot, an insurance chatbot solution that leverages our digital and domain capabilities. It is a smart Natural Language Processing (NLP) based solution that integrates with customer’s existing channels and boosts overall customer service experience at reduced support costs. InsurBot can provide assistance across various IT systems for underwriting, policy administration, claims management, data warehouse, finance, billing, etc., delivered through an inclusive blend of industry aligned best practices.
NIIT Technologies’ InsurBot uses AI and specifically machine learning technology to understand users’ voice and unstructured text inputs, interact with the server and database to gather the necessary information, and deliver personalized desired outcome to the users. These bots also self-learn from their interactions with users. Our solution can be used to provide faster next-gen customer service to digitally savvy customers, while lowering costs.
- Chatbot development for various platforms, devices, and engines:
- Multiple platforms like iOS, Android, Web, Native SDK
- Voice based devices like Amazon Echo, Google Home, Microsoft Cortana
- AI - NLP Engines like Microsoft LUIS, Amazon LEX, IBM Bluemix NLU, Google API.ai, Wit.ai
- Knowledge base with self-learning capabilities
- Integration with backend systems
- Dialogue automation with users in natural languages
- Understanding and resolution of complex user queries
The NIIT Technologies Advantage
- Agility, cost, and reliability
- Deep domain expertise and experience in core applications that underpin insurance business
- Service experience across Consumer, P&C, Life, Auto, Annuity, Specialty, Commercial, and Reinsurance sectors
- Dedicated AI Lab with requisite hardware and infrastructure
- Experience in serving leading companies through chatbots and AI
- Partnerships and experience with many of the leading AI platforms