Customer Experience
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Banking Customer Experience

Servicing the digital customer is by no means an easy task today. The pressing need to match customer expectations and interests consistently is a major challenge. In addition, the need to urgently enhance the user experience of existing apps and offer multi-platform support is fueling the necessity to increase productivity and improve partner collaboration to create multiple enterprise-focused mobile initiatives. NIIT Technologies’ leading edge services for designing, developing, and deploying digital properties can help shorten solution times and increase transactional efficiency.

A recent industry survey revealed that on average, companies reported a backlog of ten to twenty apps. The financial services industry, in particular, is stretched beyond its capacity to meet demand. Leveraging the features of digital application platforms, such as a Lean Portal that enables write-once, run anywhere (WORA) and deployment to smartphones, tablets, and desktops, allows you to add features rapidly and consistently, so your customers have the same experience regardless of the platform they choose.

Key Features

Our collaboration with partners such as Backbase enables us to offer the best Lean Portal solution to the client based on key components including:

  • Widgets: Equivalent of a digital Lego
  • Lean Portal: Facilitates enterprise application integration
  • Mobile: WORA
  • Omni-channel: Provides a seamless customer journey
  • Launchpad: Pre-built widgets for commonly used functions
  • Empower Business: Built-in content and campaign management capabilities

The key to a great customer experience is a good application response and outage avoidance. Our approach to application monitoring utilizes state-of-the-art tools that allow us to:

  • Continuously discover and auto-instrument all tiers of your application
  • Monitor application health in production
  • Troubleshoot and diagnose the root cause 90% faster
  • Self-learn and baseline the normal response times of business transactions

The NIIT Technologies Advantage:

To help organizations respond effectively to these challenges, NIIT Technologies offers comprehensive services for designing and building digital properties and deployment to smartphones, tablets, and browsers, including:

  • Integration with existing middleware
  • End-to-end UX services
  • Data integration across multiple back-end platforms

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