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How to Overcome 3 Challenges of Duck Creek Implementation for a Hassle-free Start

Fifty-five percent of IT professionals surveyed reported that they had an IT project fail, according to cloud portfolio management provider Innotas. More than half of the respondents said that “one of their top challenges is that IT projects aren't aligned with business goals.”

As companies embark on the first major IT initiatives of the new year, managers understand that some factors have not changed: there are still limited resources for these projects, and there are still high stakes for having the project be successful.

For insurance companies that are implementing Duck Creek, a configurable, scalable software for insurers of all sizes, it is critical to understand common challenges with getting the technology launched and ways to make sure that these do not impact your team.

Challenge #1: Inadequate Business Planning During Implementation

Duck Creek offers innovative and elegant solutions to problems that insurance companies face every day. A key element when implementing these solutions for a customer is collaboration between the insurance company’s business team and the vendor’s business analyst. If this partnership is not managed correctly, implementation can see missed requirements and even an improper use of the system.

Putting together the right teams to ensure proper communication between IT and business is vital. Too often, businesses don’t focus on this communication for a variety of reasons: cost savings, time constraints, or lack of understanding of how critical it is to the success of a project. However, putting together a team, often known as an architectural team, to facilitate this communication and to define objectives can lead to tremendous savings down the line.

It is essential to keep all the necessary people engaged in the implementation process. Putting an architectural team in place for software implementation will create a more complete and thorough understanding of client goals.

Staffing the right personnel is key to ensuring the success of a project. Having your top-tier product experts engaged from Day One and keeping that team engaged throughout the development cycle will only increase the likelihood that employees will adopt the new system. One example would be staffing a business architect, technical architect, and development lead early on, and ensuring that these resources remain available throughout the project. This ensures that the right skills and knowledge are available from the beginning. This also builds historical project knowledge that is always needed during development phases.

Challenge #2: Architectural Vision and Holding Common Goals in the Long Run

The Duck Creek Platform is popular with its clients. It’s flexible, scalable, and perhaps most important, easy to configure. If not managed properly, however, this can lead to Day Two Problems down the line. Expert focus on the platform architecture is key. Having the knowledge and understanding to build out proper architectural principles such as a ManuScript Hierarchy, which meets all of the current business and technical needs allows for product growth and expansion in the future. Likewise, it’s critical to understand how to use that hierarchy once it is constructed. Duck Creek’s robust inheritance functionality is extremely beneficial if used correctly. Not doing things like this, as well as other architectural and design components, can lead to the Day Two Problems that NIIT Technologies is dedicated to preventing.

However, managing properly is a broad term. The key to implementing Duck Creek’s platform is ensuring that common goals and plans are held from the outset. Otherwise, problems rear their heads after Day One, especially problems that could have been prevented with effective communication.

NIIT Technologies champions collaboration of the insurance and Duck Creek product experts by ensuring all stakeholders communicate from the beginning. By holding breakout sessions, team members discuss processes, short and long-term visions, and goal-sharing. All are vital steps in a process that requires team communication and common agreement.

Challenge #3: Anticipate Staffing and Risk Management Protection

Duck Creek implementations often require a unique set of skills. Understanding the core system and how best to utilize its advantages is important work. Given that these skills are currently in high demand, they’re increasingly difficult to locate.

NIIT Technologies has built a special practice within the insurance vertical, which is dedicated to the training of Duck Creek resources. Various models for mentoring, job shadowing, classroom work, and hands-on instruction are available on-demand.

Our resources have also been paired with architects and development leads that have implementation experience. This has fostered an environment of growth within NIIT Technologies’ own people, making the necessary skills for implementation more abundant.

Work with NIIT Technologies on Your Implementation

NIIT Technologies specializes in streamlining operations and creating effective ways to share and communicate data. Along with our resources, this provides the foundation for a successful Duck Creek implementation and beyond. NIIT Technologies and Duck Creek have created targeted solutions for implementation challenges including business planning, architectural visioning, and risk management.


Learn how NIIT Technologies innovatively overcomes these and other challenges with its insurance industry customers by proactively addressing requirements issues, project objectives, business goals, and estimates.

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