Production Support
The whole is larger than the sum of the parts
Delivering high-end availability for the business applications that power an enterprise's bottom-line is a must. NIIT Technologies ensures this by managing critical applications, thereby reducing business risks while providing measurable cost, efficiency and business benefits. We make available application management services for custom J2EE and .NET applications as well as packaged applications like SAP. Also on offer are:
- 24x7x365 days monitoring of business applications and management for availability/performance/capacity, batch monitoring
- Incident management and helpdesk services for Business applications
- Application product support (L1 and L2) for Third Party products/enterprise applications
- Application defect management, through to fault resolution and fix rollout
- Server and network availability
- Security patch recommendation
- Application server and operating system patch recommendation and implementation Database administration and backup
- Performance monitoring
- Change management for the software to accommodate enhancements and extensions
- Application Environment (Dev/Test/Prod) set up, emergency bug fixes, code deployment, release management activities








