Infrastructure Management Services

As part of its Infrastructure Management Services offerings, NIIT Technologies provides strategic IT planning and remote IT infrastructure management support. These services allow enterprises to align their core IT competencies with critical business objectives and maximise application availability. Infrastructure Management Services encompass the following:

Technology Management

NIIT Technologies provides a wide variety of services to monitor and manage all elements of an IT infrastructure including:

• Remote support for Systems
• Remote support for Databases
• Network Management
• Managed Desktop Services

Service Desk

NIIT Technologies' Service Desk process backed by ITIL methodology acts as the nodal point between service providers and end-users and keeps users informed about all relevant service events, actions and service changes that are likely to affect them.
NIIT Technologies supports its customers through its offshore/near shore delivery centres and a comprehensive array of offerings such as:

• The ITIL-based framework and Service Delivery
• Offshore IT Service Desks for IT infrastructure support and management
• IT Infrastructure support covering desktop/laptops, servers, operating systems, office suites, email and browser support, network and connectivity issues, custom applications, and infrastructure support
• Incident management for user queries, so each issue is logged and monitored until resolved
• Business linked SLAs covering Third Party Services-99.7 percent (Beyond component level SAs)
• Quantitative Causal Analysis for continuous service improvements

Data Centre Services

Under the umbrella of our data centre services, we offer customers:

• Managed Hosting Services
• Backup and Disaster Recovery Services