Global enterprises need service desks to resolve end user issues efficiently and ensure responsive, continuous IT services that can survive all crises. By centralizing information and reducing manual processes, it becomes easy for enterprises to quickly resolve incidents and support a scalable and agile IT infrastructure to provide optimal service quality.
NIIT Technologies’ Unified Service Desk backed by ITIL methodology acts as a link between service providers and end users. Our best-in-class consultants proactively inform users about relevant events, actions, and changes in service that will affect them—resulting in high customer satisfaction. We take end-to-end ownership of the incidents to provide a “near in-person” experience to our clients.
NIIT Technologies’ Service Desk support system integrates services to provide:
Automated ticket management
Centralized access to vital information
Reduction in manual efforts and high level of assurance for remote interaction
Automation of notification and escalations