Workplace as a Service
Workplace as a Service

Global enterprises need service desks to resolve end user issues efficiently and ensure responsive, continuous IT services that can survive all crises. By centralizing information and reducing manual processes, it becomes easy for enterprises to quickly resolve incidents and support a scalable and agile IT infrastructure to provide optimal service quality.

NIIT Technologies’ Unified Service Desk backed by ITIL methodology acts as a link between service providers and end users. Our best-in-class consultants proactively inform users about relevant events, actions, and changes in service that will affect them—resulting in high customer satisfaction. We take end-to-end ownership of the incidents to provide a “near in-person” experience to our clients.

Key Features

NIIT Technologies’ Service Desk support system integrates services to provide:

  • Automated ticket management

  • Centralized access to vital information

  • Reduction in manual efforts and high level of assurance for remote interaction

  • Self-help portal

  • Automation of notification and escalations

  • Multi-lingual support

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Alliances & Partners

We have strategic partnerships with leading organizations in the industry that enable us to strengthen our Infrastructure Management Services offerings.

The NIIT Technologies Advantage

  • Reduced operational cost through optimized operations

  • Improved performance of existing processes with automation

  • Improved operational efficiencies basis streamlined methodology

  • Reduced production issues with improved processes and provision of resolution guidelines

  • Cost-effective migration using optimal onsite-offshore model

  • Centralized Knowledge Management Database for future references and faster error resolution

Resource Library

Case Studies