Increasing competition, rising fuel prices and other costs, well informed customers—like many other industries, these are some of the key factors that are severely impacting organizations in the Travel, Transport and Logistics (TTL) industry. Like other industries, TTL organizations too are looking at ways to save on operational costs, increase revenues, and improve customer satisfaction levels. And that’s exactly what NIIT BPO’s TTL practice delivers. With over 15 years of experience in delivering solutions across the value chain in the industry, NIIT BPO, along with the IT team of NIIT Technologies has established itself as a leader in this space. NIIT Technologies has been ranked No. 1 globally in Travel by Datamonitor Black Book of Outsourcing for three consecutive years (2008, 2009, 2010).

NIIT BPO offers services for each aspect of the TTL industry, from supply side organizations such as hotels and airlines to market side delivery mechanisms for various types of travelers. Airlines can leverage the BPO services such as reservations, airline revenue accounting, fare loading, post flight, and baggage services.

NIIT BPO offers services to Connectivity organizations such as Travelport and Amadeus, as well as to retail companies such as online travel agencies, and travel management companies. NIIT BPO manages passport entry, queues management, BSP reconciliation and other services for OTAs. Logistics companies can leverage NIIT BPO’s services for shipment and event tracking, billing and invoicing, inventory management and cargo claims administration. Hotels can make use of various NIIT BPO offerings such as billing commission settlement, loyalty management, rate and tariff management, and helpdesks.

With a strategic partnership with IATA, NIIT BPO is uniquely positioned to deliver a range of BPO services to these organizations. NIIT BPO offers services leveraging its proprietary platforms for Revenue Accounting, and Route Profitability Analysis.

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Credentials

Travel & Distribution Expertise

• End to end IT-BPO solutions and services to world’s leading companies
• More than 1500 resources across IT and BPO with travel domain expertise

Experience in OTAs

• Hands on experience in providing customer support services, back office, and Finance & Accounting services to global Online Travel Agents
• In-depth understanding of the OTA technological requirements leveraging our IT expertise

End to End Service Provider

Techno-functional and Customer Care Expertise

• Experts with a rare combination of understanding of technology, functions and customer behavior
• Providing front office services to leading UK companies in the domain for over ten years

Onshore-Offshore Model

• Integrated IT-BPO service provider with multi-channel, multi-lingual services using onshore-offshore delivery models