Manufacturing companies today find it difficult to manage different functions simultaneously. These functions include cutting costs through proper spend analytics, employing resources to maximize production in their existing facilities, streamlining distribution chain management and bringing cost effective innovation in production and management, all at the same time.

NIIT Technologies provides a blend of IT services and BPO solutions that address both, broad based and niche requirements. Leveraging cross vertical domain experience and knowledge we provide best IT infrastructure, adopt best IT processes and reduce IT spending. We identify and implement strategies to work towards identifying and fixing client’s pain points at optimal cost and in a streamlined manner.  We offer channel sales support, inventory management support, order fulfillment support, and effective supplier management to deploy resources towards maximum productivity.

Key Features

• Customer services
• Helpdesk and advisory services
• Website navigation support
• Query resolution and escalation
• Up-selling and cross-selling
• Order management
  • Entry
  • Validation
  • Changes, and
  • Price validation
• F&A back office

Business benefits

• Increases revenue through chat assisted sales and support and 24x7 operating window
• Increases Average Order Value through enhanced up-selling and cross-selling
• Improves browsers-to-buyers conversion rate; reducing service cost
• Reduces Cost per Acquisition (CPA) of customers due to increased conversion rates and increased Average Order Value
• Improves quality of service and hence increases customer satisfaction (CSAT)
• Reduces Average Response Time, and ACL (Average Cycle Late) , and
• Productivity enhancement due to increased FTE utilization