The manufacturing industry today faces a wide range of challenges. Companies in this segment find it tough to judiciously employ their resources to maximize the production in their existing facilities, cut costs through proper spend analytics, streamline their distribution chain management, and bring out cost effective innovation in production and management, all at the same time.

The challenge lies in putting in place effective processes and the latest technologies to keep you ahead of the competition. As your business process outsourcing partner, NIIT BPO can work with you towards identifying and fixing all your pain points. We can take over all your non-core functions, giving you improved channel sales support, inventory management support, order fulfillment support, and effective supplier management, enabling you to deploy all your resources towards maximizing productivity of your core business.

What NIIT BPO Brings to You

NIIT BPO is present at the forefront of innovation, providing efficient, comprehensive BPO services to companies across the globe. As an experienced manufacturing BPO, we understand the specific challenges you face. Our expertise enables us to offer all-inclusive services to global manufacturing companies.

Our services include:

• Customer services
• Helpdesk and advisory services
• Website navigation support
• Query resolution and escalation
• Up-selling and cross-selling
• Order management
  
  • Entry
  • Validation
  • Changes, and
  • Price validation
• F&A back office

Business Value

NIIT BPO adds value by offering solutions in all the processes involved in your business. Our master data management expertise enhances the effectiveness of the sales order management in your business. Other services such as warranty and service management, reverse logistics, etc add to the customer experience, and bring in cost efficiencies.

These are some of the benefits that you can expect to see when you opt for our services:

• Increased revenue through chat assisted sales and support and a 24x7 operating window
• Increased Average Order Value through enhanced up-selling and cross-selling
• Improved browsers-to-buyers conversion rate; reduction in service cost
• Reduction in Cost per Acquisition (CPA) of customers due to increased conversion rates and increased Average Order Value
• Improved quality of service and hence increased customer satisfaction (CSAT)
• Reduction in Average Response Time, Reduction in ACL (Average Cycle Late) , and
• Productivity enhancement due to increased FTE utilization