Most industries today depend in some way or the other on the logistics industry. Logistics sits at the core of supply chain management—without it, nothing else can move. This industry has been under immense pressure to cut down on operating costs, and is facing a period of sluggish growth due to cost cutting measures across industries. As a result, companies in the sector are being forced to find ways to optimize their overall processes, improve resource utilization, and bring in cost efficiencies wherever possible.

The solution lies not just in improving specific business areas like inventory management, fleet management & helpdesk and warranty management but also in employing cost effective ways of managing the human resources, efficiently utilizing business assets, complying with regulatory norms, and ensuring smoother supply chain operations.

NIIT BPO Offerings

NIIT BPO is a specialist logistics BPO service provider. We partner with you in simplifying all your business processes, be it shipment and event tracking, freight audit and reconciliation, vendor helpdesk, agent reconciliations, shipment costing and invoicing, or any other.

Some of the services we offer are:

• Customer helpdesk e-mail query support
• Shipment and event tracking
• Billing and invoicing
• Inventory management
• PO management support
• Accounts payable and accounts receivables
• Vendor helpdesk
• Claims management
• Cargo claims administration
• Shipment costing and invoicing
• Fleet helpdesk
• Freight audit and reconciliation
• Warranty management
• Fleet management
• Agent reconciliations
• Part/product logistics GL coding

Business Value

NIIT BPO has been partnering with logistics industry majors helping them get the improvements in quality and services that they are looking for. Our integrated service approach has us using distinct expertise areas like billing and invoicing, and freight audit and reconciliation, etc, which help to significantly enhance the invoicing and shipment handling capabilities of our customers.

Some of the major business benefits that NIIT BPO brings to you are:

• Avoidance of duplication of payments, incorrect charges, rates and discounts
• Reduction in administrative costs
• Prevention of revenue slippage
• 24X7 information availability
• Complete payment control
• Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
• Robust and enhanced data security
• Incisive insights with real-time reports and analyses, delivered through effective dashboards and customized workflow applications