Competition in the insurance sector is getting tougher by the day, with companies becoming more innovative and responsive to the global market. At the same time, customers are getting smarter and expect more for less. They expect insurance products that are personalised and value-driven, along with hassle-free processing and service. The regulatory framework is becoming stringent as well. How will your organization cope with all these challenges? You need to be able to find new customers, while providing quality service to your existing customers. You have to effectively manage thousands of transactions, and cut down on cost and turnaround time. And you need to establish control over your processes and deliver improvements in quality, all at the same time.

NIIT BPO can be your partner in addressing these challenges. We have the domain knowledge, technical expertise and understanding of trends in the insurance industry to help you revaluate and restructure your business model in alignment with your goals. NIIT BPO has deep expertise in both life and non-life insurance BPO services. NIIT BPO is also certified in LOMA, US (FLMI, AAPA), CPCU, US (INS), and CII (LLMIT), and was awarded the Excellence in Education by LOMA three years in a row.

Solutions

Because of its vast experience, NIIT BPO is already tuned in to the specific challenges companies face in the insurance industry, and is able to proactively address them. We offer a range of solutions for the insurance sector, covering the following areas:

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Business Value

NIIT BPO offers solutions that help organizations increase their revenue, lower costs, improve quality control, and provide better customer service. Here are some of the benefits you get from choosing NIIT BPO’s services:

• Incisive insights with real-time reports and analyses delivered through effective dashboards and customized workflow applications
• Substantial savings in operational costs, enhanced productivity
• Ability to scale capacity/operations (up and down) quickly and deal with volume spikes
• Reduction in average turnaround time (TAT)
• Reduction in onshore query escalation (through internal analysis of queries by subject matter experts prior to any escalation to client)
• Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
• Improved end-user Customer Satisfaction (CSAT) scores
• Robust and enhanced data security