The banking and consolidated financial industry is going through a phase of heightened global competition. The biggest challenge the industry faces today is enabling optimum resource utilization, and ensuring that the highest standards of customer satisfaction are maintained. Institutions in this industry are looking for cost effective means of managing their human resources and customer services, the current downturn in the financial industry, and the changing regulatory requirements from time-to-time.

NIIT BPO has considerable Banking & Finance expertise that is being leveraged by many of the leading industry names across the globe through strategic long-term relationships. NIIT BPO was ranked among the Best 20 Industry leaders in Financial Services by IAOP in its Global Outsourcing 100 listing for the year 2009.

NIIT BPO Offerings

NIIT BPO has proven experience and expertise in Retail Banking, Wholesale Banking, Securities and Capital Markets, Asset Management and Compliance, and Risk Management. As your partner in managing your processes, NIIT BPO offers you end-to-end support in meeting the growing demands of your business, minimizing risk, bringing cost efficiencies into your system, and ensuring excellence in customer service.

Our services include:

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Business Value

The operational expertise of NIIT BPO in several distinct domains like asset and wealth management, retail banking, different forms of consumer lending and mortgage have helped several banking and financial giants achieve their goals. These are some of the benefits you derive from the services offered by NIIT BPO:

• Substantial savings in operational costs
• Productivity enhancement
• Improved end-user Customer Satisfaction (CSAT) scores
• Ability to scale capacity/operations (up and down) quickly
• Marked reduction in financial losses (breakage losses) which are incurred due to erroneous or delayed processing
• Improved MIS reporting on performance metrics
• Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
• Robust and enhanced data security
• Incisive insights with real-time reports and analyses delivered through effective dashboards and customized workflow applications