As technology usage becomes more broad based, governments across the world, at any level—country, state, city/town, district—have the opportunity to reach out to more citizens and deliver services in a better and more efficient way. In fact, NIIT has always believed that an efficient government is the foundation for a strong private sector, and society at large.

Various government departments today face the challenges of scanning and digitization of scores of documents, and managing the finance and accounting systems for various citizen and business facing services. As new policies, plans and schemes are launched for the benefit of the people and industries in a country, government departments have to efficiently deliver customer interaction services as well.

Through its suite of government BPO offerings, NIIT BPO is helping governments deliver above-mentioned back office and front office services, efficiently. NIIT BPO follows stringent data security standards that are critical for servicing the public sector.

What NIIT BPO Offers

NIIT BPO offers services that enable governments functioning at any level: town, city, state or country. We have delivered a range of services to several government departments in India which enable them in their better dealing with people, businesses and other governments or government agencies. NIIT BPO services include:

• Back office processing
  • Finance and Accounting (F&A)
  • Scanning and Digitization Services
• Customer Interaction services (Contact Centres)
• Shared services
• Analytics

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Business Value

NIIT BPO helps government departments and agencies dramatically cut costs and improve productivity. Most importantly, our Government BPO practice helps in enhancing customer experience for Government to People (G2P) and Government to Business (G2B) projects.

• Better Turnaround Times (TAT) and reduced costs through continuous process improvement and automation
• Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
• Significantly higher customer satisfaction with quality, on-time services
• Robust and enhanced data security
• Incisive insights with real-time reports and analyses delivered through effective dashboards and customized workflow applications