How Virtualization Can Make You an IT Powerhouse
Virtualization is an important strategic decision and can transform your IT to meet business expectations and move organizations closer to dynamic IT. The paper takes an in-depth look at unique approaches to virtualization and how it offers businesses a choice when moving to a completely virtualized infrastructure.
Airline Redux: How IoT is Set to Change Travel as We Know It
Airlines need to leverage new technologies like the Internet of things (IoT) to exceed customer expectations. Transition from a reactive approach to one that governs every touch point across traveler journey is essential to make the journey truly memorable.
De-risking Cyber Threats with Insurance
Cybercrimes have significant implications for businesses. Current norms indicate that existing business and standard insurance policies are not geared adequately to cope with the impact caused by cybercrimes. This paper explores the need for cyber insurance today and attempts to answer how cyber insurance can protect businesses from cybercrime.
Building Risk-Averse Enterprises in the Travel Industry
How well do you understand the impact of risks on travel enterprises? Do you know what data to analyze in order to identify risks? What is the way forward for travel enterprises? Read this whitepaper to get more insights.
Modernizing Insurance Customer Care
Today, consumers are uber-connected. Every second, they are making their presence and preferences known through different media. Knowing consumers is relatively easy, but knowing how to deliver on customers’ expectations requires understanding them better and adopting a customer-centric focus and omnichannel technology to implement it.
Delivering Personalized Services to Customers
Historically, airlines need robust backend systems with necessary infrastructure to bring in the ‘personalization’ element. However, the success of such systems depends on the ability of airlines to understand the personality, attitude, situational need, and real-time location of their customers at all touchpoints. Hence, airlines are now focusing on delivering personalized services by cultivating a culture of delivering superior customer service.
Reinventing Traveler Experience with New Age Technology
Mobile is driving expectations for superlative app experiences. Airlines need comprehensive and easily accessible mobile apps to achieve customer delight and stay on top of customer expectations. To achieve more context-aware, real-time, and personalized interactions, airlines must use advanced technology to take mobile apps to the next level. Learn how aligning technology to business strategy can help airlines build loyalty and brand awareness.
Reinventing the Wheel: Transforming Traditional IT Infrastructure Outsourcing
Enterprises today are dealing with unpredictable demand cycles, increased cost pressure, and uncertain revenue streams. Hence, it is imperative for forward-looking enterprises to invest in new-age vendors that can bring flexibility and agility to the table in tune with evolving business dynamics. This paper highlights how and why the traditional infrastructure outsourcing market is shrinking dramatically and how new-age vendors are benefiting Gen 2.0 clients.
Accelerate PSS Migration Testing through Smart Test Data Management
Management of test data and test environment at all stages of testing makes PSS migration successful, and paves the way for smooth airline operations. Effective test data management helps improve testing effectiveness and reduce time and cost of providing high quality, safe test data for smooth PSS migration. We provide our test data management framework that can help you detect defects early in PSS migration for increased customer satisfaction.
Transforming Operational Acceptance Testing
Failure of systems at the end point is a prime concern for all organizations. During testing of a system, operational acceptance tests do not always receive due importance. Often, traditional testing is limited to functional and performance testing. Organizations need to collectively test infrastructure and applications to uncover all issues. This white paper talks about how companies can deal with downtime and achieve high availability through a metrics-driven approach for Operational Acceptance Testing.