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The Next-Generation Agent Experience Platform: Spur Sales Growth and Enhanced Customer Experience

Digital disruption has forced the agents from being mere basic insurance providers to proactive advisors. Agents need advanced digital tools so that they can meet the changing customer expectations. The agent experience platform offers a perfect solution that empowers the agents while also providing a much smoother experience to the end-customers.

Thought leadership
Thought leadership

Optimizing the Duck Creek Technologies User Experience from Implementation to Long-Term Sustainability

Duck Creek Technologies’ P&C insurance software helps insurers gain an edge over competitors by providing state-of-art digital capabilities, enhanced data analytics, and integrated functionality. This thought paper explores how a Duck Creek partner can help you gain optimal benefits from this solution through implementing the software suite and configuring it for insurers.

Optimize Investments in Airline Data Operations to Drive Value

Keeping operational costs as low as possible is extremely critical for airlines due to slim margins and high competition in this sector. One of the best ways to achieve this aim is to optimize data management solutions given that most data management solutions currently available are investment-intensive including considerable recurring costs. This point of view explains how MAP.BMS framework seeks to overcome the challenge of operational costs through driving cost optimization.

Thought leadership
Thought leadership

Intelligent Enterprises through Robotics Process Automation

With its ability to stitch an automation story across multiple application environments, Robotic Process Automation can streamline back-office operations and enable businesses to realign their value proposition seamlessly to meet changing customer expectations and thrive in a dynamic business environment. This thought paper gives insights on how RPA can help significantly reduce turnaround time, interact with multiple applications in a non-intrusive manner, and enhance accuracy and reliability.

Delivering Exceptional Experience by Providing Services with Product Mindset

Are you looking for long-term, trust-based client relationships? Are you ready to cope with rapidly changing customer expectations and shift in the market landscape toward digitization? This point of view explains how delivering “Services with Product Mindset” can help effectively manage the expectations of the customers who are amidst digital transformation.

Thought leadership
Thought leadership

Duck Creek Platform Data Migration Challenges - 12 Ways to Mitigate and Deliver Efficiency

Duck Creek Technologies is a software suite that is configurable, scalable, and upgradable. The client faces challenges due to oversights in due diligence of business requirements and configuration of the Duck Creek platform. This whitepaper talks about the data challenges and the approach insurers must adopt to identify and resolve them.

Internet of Things in Insurance: Disrupting the Business Landscape

Insurers pursuing the goal of improving the outcomes for customers, brokers, and partners are now waking up to the importance of IoT. By developing well-defined IoT-based solutions in the core business product space, insurers can experience great benefits.

Thought leadership
Thought leadership

How Insurers Can Add Value for Their Customers

The insurance industry is undergoing a transformation with strong undercurrents being powered by data optimization. Data optimization is your answer to improving customer experience with in-depth and real-time insights and creating more inclusive, personalized engagements.

Embrace the New, Transform Processes, and Enrich Passenger Experience

ONE Order initiative ensures gradual disappearance of multiple reference IDs in favor of one single order number. It delivers exceptional passenger experience and effectively manages travel operations. This point of view discusses the impact and challenges this new initiative and how can airlines implement it to bring about a positive transformation in their operations.

Thought leadership
Thought leadership

Demystifying Blockchain for Insurance

The insurance industry is moving at a slow pace and is often the last financial sub-sector to incorporate any technological evolution. Among the evolving technologies, Blockchain can be deemed as the biggest disruptor in the insurance industry today. Blockchain can address the fundamental challenge of securely managing and tracking distributed digital transactions at a very high speed.

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