How Insurers Can Add Value for Their Customers
The insurance industry is undergoing a transformation with strong undercurrents being powered by data optimization. Data optimization is your answer to improving customer experience with in-depth and real-time insights and creating more inclusive, personalized engagements.
Embrace the New, Transform Processes, and Enrich Passenger Experience
ONE Order initiative ensures gradual disappearance of multiple reference IDs in favor of one single order number. It delivers exceptional passenger experience and effectively manages travel operations. This point of view discusses the impact and challenges this new initiative and how can airlines implement it to bring about a positive transformation in their operations.
Demystifying Blockchain for Insurance
The insurance industry is moving at a slow pace and is often the last financial sub-sector to incorporate any technological evolution. Among the evolving technologies, Blockchain can be deemed as the biggest disruptor in the insurance industry today. Blockchain can address the fundamental challenge of securely managing and tracking distributed digital transactions at a very high speed.
Meeting Challenges of a Dynamic Market Landscape
Companies are looking for next-gen IT outsourcing partners in a digital business environment. This paper discusses how mindset across all aspects of IT engagement has shifted from traditional to next-gen application outsourcing.Besides outlining a seven-pillar approach to next-gen application outsourcing, the paper also explains how the proposed framework can deliver on client's business priorities and provide effective solutions through services with a product mindset.
From Efficiency to Effectiveness - Optimizing the Finance and Accounting Function
In the last decade, CFOs and finance leaders have evolved from being caretakers of company finances to strategic partners steering the organization to achieve the end goal. At the same time transformation of the finance and accounting function also plays a crucial role in moving the finance department up on the maturity level. This Point of View explores the typical journey for a finance function and how its transformation to a world-class finance and accounting function has helped organizations improve operational efficiency and effectiveness.
Leading the Digital Change – A CIO Perspective
Changing market dynamics are opening up new business opportunities and intensifying competition. To stay ahead, businesses need to leverage digital technologies—Social, Mobile, Analytics and Cloud computing (SMAC)—to provide a personalized and contextual customer experience. Enterprises also need to create a “Digital First” strategy and design infrastructure that delivers value to their customers.
This POV talks about the evolution of infrastructure in the SMAC era and how businesses should overhaul their IT infrastructure to keep pace with digital technologies.
The Case for User Experience Research
User research can help enterprises identify needs and expectations, increase user empathy, uncover the actual issues underlying customer pain points, and spawn valuable inspirations for the new products. NIIT Technologies can help you tailor research activities based on your needs and budget in order to help you learn more about your users’ behavior and build the right product.
The Art of Service Integration and Management
In multi-sourced operating models, where services are provided by myriad teams or delivery organizations, ensuring seamless delivery is a challenge. One way to address this challenge is through fragmented Service Integration and Management (SIAM) function. An effective SIAM strategy streamlines change management, invests in transformation, and enables collaborative relationship management.
Mastering the DevOps Disruption
DevOps removes the barrier between development and operations through a cultural and professional movement in juxtaposition with the 3 Cs–Character, Communication, and Continuous Delivery. This paper outlines the challenges in adopting DevOps approach and how they can be resolved to achieve continuous delivery and frequent releases.
Transform Now, Win the Future
Business transformation strategy helps in enhancing customer experience, driving revenues, and facilitating faster decision-making. NIIT Technologies, with its transformation initiatives, can help you dramatically alter your company’s business performance by simplifying your application portfolio and using it to build a new IT landscape.