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Case studies

Optimizing Incident Management and Resolution with CRM Integration

A global provider of investment processing, management, and operations solutions was looking to automate their incident management system, critical to improving response and resolution times. NIIT Technologies helped the client to replace the error-prone manual process with a streamlined and secure platform-enabled complaint resolution in a timely and orderly manner.

case study
case study

Implementing Quality Assurance Services for a Leading US Insurance Company

A leading insurance organization in the US wanted quality assurance services across the entire gamut of functional areas including BOP, Auto, MA Auto, E&O, and WC. NIIT Technologies assumed overall responsibility of the client’s IT QA services, mitigating risks from potential gaps and providing continual process improvement.

Consolidating Multiple PAS Systems for a Fortune 500 US Insurance Provider

A not-for-profit fraternal benefit organization faced problems related to maintenance of legacy and non-legacy PAS systems and their consolidation into one single, modernized PAS. NIIT Technologies' PAS consolidation team helped the client address these challenges within the stipulated timeframe.

case study
case study

Migrating to Cloud in Record Time Using Agile Practices for Eurostar

Realizing their IT environment was spiraling out of control and it was imperative to migrate to AWS Cloud on a tight deadline of five months, Eurostar turned to NIIT Technologies for a solution. We implemented a seamless migration of the client’s services by moving the entire backend IT infrastructure and critical applications to the cloud in record time.

Empowering Field Agents with Real-time Information

The client sought to introduce an iPad app among the field agents to enable quick decision-making and faster conversion of prospects into customers. Apart from enabling a technology-based competitive edge for the client, NIIT Technologies’ app yielded time-savings for both the agent and the prospective customer, increased productivity of the agents, and ensured better customer experience.

case study
case study

Enabling digital transformation at mid-tier banks

Banks are embracing digital transformation and looking for solutions which can be deployed almost instantly. Mid-tier and cooperative banks are further looking for cost-effective ways to stay relevant and competitive. With NIIT Technologies’ BankingEasy on Microsoft Azure cloud, mid-tier banks can instantly deploy a core banking solution with comprehensive digital functionalities.

Resilient Wi-Fi Lounges for a High-speed Train Service Provider

A high-speed train service provider sought to revamp their existing Wi-Fi connectivity at their premier business lounges to improve the user experience. NIIT Technologies deployed a unique and first-of-its-kind Wi-Fi solution that provided a secure connection and improved customer satisfaction through built-in analytics.

case study
case study

Customized Regulatory Reporting System for a Leading Financial Institution

NIIT Technologies implemented an automatic reporting system to support client’s analytics and decision-making capabilities. The system improved the efficiency of financial operations.

Fulfilling Regulatory Requirements for a Leading Insurance Carrier

A leading insurance carrier group sought regular improvements in servicing end user complaints. NIIT Technologies developed a framework that addressed the regulatory requirements of the client and helped them carry out quicker root-cause analysis of spiraling complaints.

case study
case study

Global Application Support for a Top-ranked Retirement Plan Provider

NIIT Technologies partnered with a top-ranked retirement plan provider to manage their legacy systems and support the changing business needs.

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