Manufacturing & Retail
NIIT Technologies has deep understanding of the manufacturing and retail businesses and has helped clients across the world make sound decisions regarding the deployment of automated, transparent and integrated information management systems across their value chain. A blend of IT services and BPO solutions addressing both broad-based and niche requirements, provide an end-to-end umbrella of offerings for the ICT sector. Today, NIIT Technologies is working closely with customers to reduce IT spending, provide best-in-class IT infrastructure and adopt best of breed IT processes.
Our services
Sharing our expertise
The Automobile industry
Client: One of the largest automobile manufacturers. Business Need: To improve supply chain visibility with seamless integration of sales and after-sales processes, marketing and customer facing actions, inventory and logistics activities of the dealers.
NIIT’s solution
- Designed and developed demand and production forecasting processes for ordering of vehicles by dealers with complete tracking of the order to cash cycle.
- Integrated the demand and production forecasting system with other systems in the extended value chain.
- Completed life-cycle development and implementation of Vehicle Service processes starting from an appointment request to vehicle delivery.
- Improved productivity of packaging operations and stock maintenance by developing an Overseas Export management platform
- Deployed a Template-driven approach, extending it to more than 400 dealers.
The Cement industry
Client: One of the world’s largest cement manufacturers. Business Need: To improve the customer’s bottom line in the existing challenging business environment and enable the company to realise higher returns from its IT investments.
NIIT’s solution:
- NIIT provided IT infrastructure management and Application management facilities across multiple geographical locations.
- Managed a 24*7 Help Desk, supporting more than 4000 end-users
- Defined and successfully implemented better than industry standard SLAs
- Improved return on IT investments with hosted services and lower time-to-market
- Introduced SPOC-based mechanism for streamlining IT processes
- Implemented disaster recovery and compliance mechanisms
