The banking and financial services industry recognizes that the “Uber moment” in financial services is approaching. Technology is “an unstoppable force” that could improve customer service, risk management, and efficiency, and see new banks become household names.
While making these points, Antony Jenkins, the former CEO of Barclays, also argued that incumbents risk becoming merely capital-providing utilities that operate in a highly regulated, less profitable environment, a situation unlikely to be tolerated by the shareholders.
The Financial Service industry needs “Digital Delivery” of products and services with a “Digitally managed experience” for shifting consumer behaviors in a “digitally integrated frictionless ecosystem” to stay likable, compliant, and profitable.
NIIT Technologies can help banks and financial services firms adopt this new digital operating model, with its services, solutions, and alliances. We are focused on delivering a better customer experience, achieving frictionless and intelligent operations, and digital delivery of products and services.
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