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Surety Today: Investigating a Contractor’s Character with N-Surety’s Underwriting and Analytics Capability

The three pillars of surety underwriting are character, capital, and capacity. These “3 Cs” have been the basis for evaluating bond creditworthiness for decades, and they remain so today. The manner that underwriters evaluate the principal’s capital and capacity for work has become more sophisticated as new technological tools are developed. Technology has been a positive influence in these areas, but how do we evaluate the intangible nuances of character in today’s electronically driven environment?

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Surety Today: Investigating a Contractor’s Character with N-Surety’s Underwriting and Analytics Capability
Excelling at Customer Centricity in Today’s Insurance Industry

Excelling at Customer Centricity in Today’s Insurance Industry

I recently authored a series of articles for Property Casualty 360° on utilizing data and technology solutions in the insurance industry to decrease customer churn, increase revenues, and lower costs. Employing an omni-channel solution to become more customer-centric as well as efficiently and fully leveraging data to drive customer excellence will be key differentiators for insurance companies this year.

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From Data to Contextual Personalization and Beyond

The First Step to Attaining the Ever Elusive “Delighted Customer”

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From Data to Contextual Personalization and Beyond
Personalization Across all Stages of the Consumer Journey is a Must for Retaining Bank Customers

Personalization Across all Stages of the Consumer Journey is a Must for Retaining Bank Customers

Recent research indicates that customers want their primary financial institutions to look and act more like their non-financial partners in how they gather and use their personal and transaction data. They expect their personal financial institutions to understand where they stand financially and what may lie ahead. Consumers want their financial institution partner to securely manage their finances, understand their goals and preferences, and proactively deliver the right offers and services to help them achieve financial well-being.

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How to Overcome 3 Challenges of Duck Creek Implementation for a Hassle-free Start

Fifty-five percent of IT professionals surveyed reported that they had an IT project fail, according to cloud portfolio management provider Innotas. More than half of the respondents said that “one of their top challenges is that IT projects aren't aligned with business goals.”

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How to Overcome 3 Challenges of Duck Creek Implementation for a Hassle-free Start
Peer to Peer Insurance: Reconstructing Notions of Affinity

Peer to Peer Insurance: Reconstructing Notions of Affinity

Before the advent of underwriting in London’s coffee houses in the 16th century, civilizations used various mechanisms to provide financial protection within their communities. The concept was very simple—pool in the money from users sharing the common risk and pay to the unfortunate ones in case of a mishap. The more the merrier. That is how the whole insurance business started.

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Augmented Reality Enhances the Experience for Travelers … Every Leg of Their Journey

According to Gartner, by 2020, 100 million consumers will use augmented reality (AR) to shop. “The popularity of augmented reality (AR) applications, such as Pokémon GO, will help bring AR into the mainstream, prompting more retailers to incorporate it into the shopping experience.”

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Augmented Reality Enhances the Experience for Travelers … Every Leg of Their Journey
Automation 101 for the Banking and Financial Services Industry

Automation 101 for the Banking and Financial Services Industry

The word “automation” is thrown around a lot these days. In different sectors, it means very different things. But in the world of banking and financial services, the meaning is clear – automation is a growing wave of innovation meant to increase the efficiency of operations and technology.

It can even provide new revenue streams, as we’ve seen with robo-advisors, which independently perform many of the activities traditionally performed by wealth managers, giving algorithm-rooted wealth and asset management advice.

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Predictive Analytics Identify Loan Defaults … Before They Happen

With the adoption of the Current Expected Credit Loss (CECL) rule by the Financial Accounting Standards Board (FASB), it is more important than ever for banks to be able to forecast emerging defaults.

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Predictive Analytics Identify Loan Defaults … Before They Happen
Create Your NextGen IVR System with Real-Time Customer Profiles

Create Your NextGen IVR System with Real-Time Customer Profiles

Perhaps something like this has happened to you. I was looking at my bank statement online the other day, and realized that I hadn’t received a bill from my gas provider (let’s call them Gasgoco) in over two months. I checked online to see if I owed them money, and sure enough I did. I called customer service, looking to speak to a person since this wasn’t the kind of problem that an automated system could solve.

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