High value service levels

The Market

21 st century companies require their business applications to be managed 24x7 and remain secure, reliable and maintainable. They need solutions that can help them ensure high availability and performance of their applications and monitor their various components and troubleshoot production issues.

Our Solution

Transition
We ensure a seamless transition of knowledge from the existing maintenance/development team to our maintenance team. To do so, we deploy Matrix, our Knowledge Portal and knowledge management platform, which plays an important role in transitioning knowledge from the client's team to the NIIT Technologies team. During this phase, NIIT Technologies experts and the client's Subject Matter Experts discuss and ratify the business processes. Tools are used extensively for application analysis. The result is the application knowledge, which is then organised to develop the Knowledge Portal. The benefits of the Knowledge Portal include the creation of a person-and vendor-independent knowledge base. The Knowledge Portal also enables effective collaboration between the client and the NIIT Technologies team and facilitates capturing of tacit and dynamic knowledge through Discussion Forums, Chat, Communities, and Expert Answer. It also helps in reducing the time taken to induct personnel in the project, using its learning management capabilities.

Steady State

• Maintenance and Enhancements
  We provide preventive, adaptive and corrective maintenance services. We engage with the client's business and IT teams for smooth transition of functional and technical enhancements into operational activities.
• Production Support Services
  These services include fixing bugs, diagnosing and correcting latent errors, assessing the impact of new releases, proposing improvements, maintaining technical and user documentation, monitoring applications for data integrity and performance, and maintaining and running a 24x7 Helpdesk. Business Continuity at NIIT Technologies is ensured through the creation of detailed disaster recovery and resumption plans.
• Continuous Productivity Improvement
  We ensure this through our defined strategies, innovations and best practices

Business Benefits

Clients derive significant benefits when they engage with us for Applications Management. At NIIT Technologies we:

• Ensure base understanding of the domain, application and environment.
• Fully define the processes and procedures that will be used to ensure the quality of all technical services proposed.
• Ensure continuous productivity improvement to generate higher ROI.
• Have the proven transition processes to ensure smooth knowledge transition.
• Provide the solution for knowledge management i.e. "Matrix."