Claims Management in the Property and Casualty (P&C) insurance space frequently defines customer service for insurance companies. Therefore, companies need to be prompt and agile, despite the volumes and variety of claims. Insurance companies make continuous investments in their claims management processes to make the system work at the pace that the business demands. Most insurance companies use a mix of proprietary and COTS applications to manage the claims process. Once the volume increases, they end up having to invest even more to keep pace with the demands of scalability and increased customer expectations.

Insurance companies now need solutions that are customized to their specific growing needs. This is where NIIT Technologies can help.

Offerings

NIIT Technologies has worked with leading P&C insurance companies of the world to provide them with comprehensive solutions for claims management. We provide end-to-end Application Service Provider (ASP) model solutions. This comprehensive solution includes function-specific solutions such as automation of all the manual processes, and consolidation of systems and capabilities.

Business Value

Our solutions help you deal with the challenges of claims payout systems of your company more efficiently and free up your resources to focus more on business development oriented processes. Some of the business benefits are:

• Automation of manual processes, and hence substantial cost savings
• Consolidated systems and capabilities across the organization
• Lowered support and maintenance costs, increased savings
• Elimination of the use of TPAs for the payout business

Success Stories

Claims Portal Development

The client, one of the world’s largest integrated solution provider wanted to provide its dealers with the facility of B2B exchange for service providers, insurance companies and/or third party insurance administrators.

NIIT Technologies provided a solution to the client that was an end-to-end ASP model claims management product. It streamlined claims workflow and provided claims processing hub based on role-data-services to participating entities like insurance companies, collision repair facilities, and independent appraisers. NIIT Technologies also developed a Consolidated Invoicing System and jointly developed the required B2B exchange for managing Auto Claims.

Impact

The following business benefits were achieved:

• Strong viewing and reporting capabilities
• Wireless enablement for Palm devices using web clipping
• Providing integrated claims workflow between service providers and insurance companies
• Integration with external feeds from/to insurance agencies and estimate providers
• Created a mechanism to view the estimate information from all major providers in a standard fashion
• Consolidated invoicing module which enables insurance agencies to get consolidated invoicing and payment information